COVID-19

Letter from our General Manager

To our valued guests & team members,

At the Banff Park Lodge and Bow View Lodge we are committed to providing a safe and secure environment for our guests, colleagues, and community. We are dedicated to enhancing our rigorous protocols; ensuring all surfaces are thoroughly cleaned, disinfected, and sanitized. The hotels and each operating department have their own set of protection protocols and we are actively monitoring, refining, and evolving our policies to keep health and safety as our first priority. We are growing & redefining services, always aiming for one step further to ensure you not only feel safe, but also reassured when you visit with us. We are excited to welcome you back to the Banff Park Lodge & Bow View Lodge. With service being at the core of our personalities we are looking forward to spending time with you again, safely & securely. .

See you soon,

Frank Denouden
General Manager


Health & Safety Pledge

Our Health Protection Plan was put in place to help with the reassurance and well being of our guests, colleagues, and community at the Banff Park Lodge & Bow View Lodge. Making sure support is available to all, and health & safety stays at the forefront of our business practices.



Enhanced Procedures

Hygiene and cleanliness remain our top priority throughout every facet of our operations. We believe in responsible safe travel while staying vigilant and following the recommended procedures and protocols by the Government of Canada and Canadian Health Authorities. We will continue to adjust procedures in accordance with health & safety recommendations. These procedures include (but are not limited to):

  • Safety- To protect our guests and staff not only have we enhanced our cleaning and disinfection procedures, but you will also see a lot of our team wearing their PPE equipment when they clean your guest room or our hallways.
  • Cleaning- Increased cleaning frequency of cleaning our public areas (including lobbies, elevators, door handles, public bathrooms, etc.)
  • Front Desk- Plexiglass has been installed at our active front desk stations to help streamline service with social distancing measure in place.
  • Room Resting Period-Along with our in-depth cleaning policies our guest rooms are placed on a ‘room resting’ hold after each guest stay to help ensure the health & safety of our guests & employees.
  • Guestrooms- We have removed many of the items that were previously standard in our guest rooms. These include amenities such as pen, paper, irons, additional pillows. If you require these items, please contact our Front Desk (dial 0) for a contactless delivery.
  • Restaurants- We will continue to adjust food and beverage service in accordance with current food safety recommendations. Leading up and in preparation for re-launch our restaurant facilities have undergone extensive deep cleaning including all equipment, refrigerators, counters, fixtures, and walls.
  • Sanitizer- Hand sanitizer is located at all outlets and staff points throughout the hotel. We are in the process of bolstering our deployment of touch-less sanitizer stations throughout the hotel
  • Training- Enhanced training & protocols for team member safety and well-being.

  • Additional Information

    Our Health Protection Plan continues to evolve constantly and policies and procedures are revisited and updated regularly in active response to new guidelines and best practices. For further information please contact us directly: COVID-19 Info Contact

    The Banff Park Lodge adheres to all COVID guidelines outlined by the Province of Alberta, Alberta Health Services, and local authorities

    You Care, We Care, Stay Safe.