At the Banff Park Lodge, the well-being of our guests, our team, and the community is important to us. In these uncertain times, we wanted to identify what we are doing to support you and your travel plans. As the situation around novel coronavirus (COVID-19) continues to evolve, we are doing everything we can to ensure your travel safety and provide maximum flexibility.
While we remain open and operational, rest assured that we are closely following instructions from the Public Health Agency of Canada as well as from Alberta Health Services. PHAC says Canada remains a safe destination and the risk of contagion to the country remains low. We take great pride in maintaining the highest standards of cleanliness and hygiene. In response to the coronavirus, we have taken additional measures developed in consultation with national and local authorities to make our cleaning and hygiene protocols even more rigorous.
Our cancellation policy has been relaxed to accommodate those wishing to change dates of their upcoming stay or not to travel at this time due to this global situation and all penalties will be waived.
On behalf of the entire Banff Park Lodge family, thank you for your trust and loyalty. We look forward to welcoming you during your next stay.
Director of Rooms