Frequently Asked Questions


  1. Do you have high speed Internet access in the guestrooms? If so, are there any charges?

    Yes, the hotel has wireless high speed Internet access in all guestrooms and public areas. Bandwidth is 2mbs upload and 5mbs download. Rate is $10.00 per 24 hours. If you require wired Internet Access please ask for a room in the Rundle Wing.

  2. Do you have a shuttle from/to the Calgary airport?

    A very reliable service we recommend for airport transportation to the hotel is the Banff Airporter located on the ground level (baggage claim) area of the Calgary International Airport (YYC). Visit to make your reservation.

  3. We will be driving to the hotel. Can we expect room in your parkade and is there a charge for parking?

    If you are planning to drive or rent a vehicle, the Banff Park Lodge offers 2 acres of heated underground parking. Charges for self parking are currently $14 per day. Height restriction is 6 feet. For larger vehicles we offer on-site parking space. Plug-ins are available during the winter months.

  4. What is check-in and check-out time?

    Check-in is any time after 4pm. Check-out is 10am. An early check-in or late check-out can be arranged depending on the hotel’s availability. Please notify us if you need an earlier arrival or later departure. ​

  5. We will arrive before check-in, what is the provision for storing luggage?

    The hotel will be happy to store your luggage until your check-in.

  6. Do you have Room Service and if so, what are the hours?

    Yes, room service is available between the hours of 7:00AM - midnight.

  7. Can we book activities directly at the hotel?

    Yes, you can contact our Concierge who will be happy to assist you with booking sightseeing tours.

  8. Do you allow pets in your hotel?

    The Banff Park Lodge is a pet free environment. Exceptions are service dogs.

  9. What amenities do you have in each room?

    For a full list of in-room amenities, please click here.

  10. What recreation facilities do you offer?

    The hotel offers an indoor pool, steam room, Jacuzzi, Hot Plunge Pool and Exercise room. The pool hours are 8 am till 11 pm, however, on Mondays, it’s closed from 11:00 am till 2:30 pm.