Now the jet lag has almost gone (but not the missing of the daily skiing and lovely jacuzzi and great food!) I thought I'd drop a line to say thank you so much for a wonderful stay (for our 3rd time!) As ever, we enjoyed your lovely hotel and the wonderful service of the truly fabulous people you employ! In particular, Matthew Hendricks and Robin the porter mad looked after us just brilliantly as well as all of the other staff in the restaurant, bar, porters' desk and reception. It really is a great strength of your hotel that you have such good people working for you who make the hotel more than just a place to stay.
I have a probably strange question!! Since our last stay, the bed in 347 has had a mattress topper or pad (I know of these things but have no personal experience with them). It made the bed amazingly comfortable meaning neither of us tossed and turned as much as usual, and after almost a week back home, I am still missing it and wanting one for our bed now!
Once again, many thanks for the wonderful hospitality of Banff Park Lodge and its staff. - and I hope you are able to give me enough information to allow me to buy a mattress topper or pad, whichever it is, to make our bed as comfortable as the one in room 347 is!!!
Hutchinson, UK, February - March 2011
When originally planning my trip, I considered staying only four nights here & having 4 nights in Lake Louise. After visiting there in a day tour, I was delighted that I had decided to have the whole time @ the Banff Park Lodge.
The staff was extremely helpful & friendly, taking time to talk to me & made me feel very special. They are a credit to your company! Traveling alone, this had made a big difference to my vacation experience. Thank you so much for making me feel so welcome.
C.F., September 2008
Brilliant location, the best in town. Excellent ski bus service and very helpful staff. I would recommend the hotel to my family and friends.
J. P., December 2008
This is the best hotel of 5 on our trip - definitely the quietest.
A. L., June 2008
Again I enjoyed my stay! I do not have any complaints. I enjoy this hotel.
M. H., June 2008
Absolutely fantastic service; loved the room, we'll definitely be back if we get the chance to return to Banff.
M. & B. P, June 2008
We enjoyed our stay here! Thank you for your excellent service and friendliness! Delicious breakfast buffet, the best oatmeal I have ever had at a hotel!
B & S. B., July 2008
This was our 1st family vacation to Banff. The staff and lodge made it a GREAT family vacation. Thank you very much for everything!
S.N., March 2009
Our stay was the most enjoyable. Your hotel is beautifully decorated (glass, metal work). We loved the art / atmosphere. Everyone has a smile for the guests. Your green initiatives are to be admired and should receive wieder public recognition (I feel). I loved the interaction with Parks Canada.
A.G.J., March 2009
Outstanding! Christmas dinner was so beautifully prepared & presented.
R. & J. , Dec 2008