Guest Services (Front Desk) Agent

Welcome! Banff Park Lodge Collection of Hotels operates 3 hotel properties – Banff Park Lodge, Bow View Lodge, and Peaks Hotel & Suites – and 2 restaurants – La Terrazza and Crave Mountain Grill. – all with an ideal location, steps away from lively downtown Banff on one side and from the peaceful Bow River on the other.

We’re proud to be a Bow Valley Workplace Inclusion Champion. We understand the importance of diversity to achieve growth and success in our company, our team, and our community. We are committed to providing a safe and equitable work environment and want to see our team thrive both inside and outside of work. We do not tolerate any form of discrimination in the workplace, including in recruitment, based on race, colour, religion, gender and sexuality, nationality, age, disability, Aboriginal/Native American status, or other. We are happy to consider accessibility accommodations to applicants upon request to prevent barriers in the application process. Please submit accommodation requests to and title “”APPLICATION ACCOMMODATION REQUEST”. We thank all candidates for their application but will only contact those whom we select to invite to an interview.

Thank you for your interest in joining our team as Guest Services Agent.

This job is full-time/permanent and offers $16.75-$18.25 per hour.

Employee Incentives (subject to change):

  • Staff accommodation ranging from $8.00 – $22.00 per day (based on availability),
  • Staff rates and friends and family rates at our hotels and restaurants,
  • Frequently held staff events,
  • Staff Cafeteria serving discounted meals for lunch and dinner daily,
  • Health benefits available after 6 months of employment, including life insurance, dental, medical and drug coverage,
  • Uniforms supplied (excluding footwear) and free dry cleaning for work attire available,
  • Payroll deduction available for a local gym membership,
  • Use of hotel pool and gym facility (restrictions apply),
  • 15% off treatments at Cedar & Sage
  • Employee Referral Program,
  • Education reimbursement for English as a Second Language Course
  • And more!

Duties include (but are not limited to):

  • Create, cancel, and change room reservations both in person and over the phone,
  • Provide excellent customer service through all channels,
  • Communicate well with staff and guests,
  • Provide information on hotel facilities and services, including information and services required for guests with special needs,
  • Act self-sufficiently with minimal supervision,
  • Clerical duties (i.e. faxing, filing, photocopying),
  • Decision making, critical thinking, job task planning and organizing,
  • Maintain a tidy and organized workspace,
  • Other duties as assigned.

Ideal Candidate:

  • Reliable and can commit to at least 6-12 months of employment
  • Has 1 years previous hotel front desk or reservation experience
  • Is a capable multi-tasker with a keen attention to detail
  • Has a professional and friendly demeanor in person and over the telephone
  • Has excellent English comprehension and communication skills; a second language is an asset as we welcome many international guests
  • Has experience working with Microsoft Office


Apply through email by sending your resume to
Or bring your resume in person to 201 Lynx Street.
Kindly include the following information in your application:
1. When is your available start date?
2. How long do you plan to be in Banff?
3. Do you require staff accommodation?
4. Please state your pronoun (optional).
5. Do you require assistance during the application process? If so, please send an email to to request assistance OR indicate Not Applicable (N/A).

Only candidates selected for an interview will be contacted.

Thank you for your interest in our company!