Guest Services (Front Desk) Agent

Welcome! The Banff Park Lodge Hotel Collective operates 3 hotel properties, Banff Park Lodge, Bow View Lodge, and Peaks Hotel & Suites. Within the Banff Park Lodge property, we operate 2 restaurants, La Terrazza and Crave Mountain Grill. Staff and guests alike can enjoy our ideal location, close to the liveliness of downtown Banff on one side and the serenity of the Bow River on the other.

We are proudly committed to creating an inclusive workplace and understand the importance of diversity in our team.* We wish to provide a safe and equal work environment for all to foster success inside and outside of work. We do not tolerate any form of discrimination, including in recruitment, based on race, colour, religion, gender and sexuality, nationality, age, disability, Aboriginal/Native American status, or other. We are happy to consider accessibility assistance to applicants* upon request. Please submit accommodation requests to hradmin@banffparklodge.com and title “”APPLICATION ASSISTANCE REQUEST”. We thank all candidates for their application.

Thank you for your interest in joining our team as Guest Services Agent.

This is a full-time position, offering $16.75-$18.25 per hour

Employee Incentives (subject to change):

Staff accommodation ranging from $8.00 – $22.00 per day (based on availability),
Staff rates and friends and family rates at our hotels and restaurants,
Frequently held staff events,
Staff Cafeteria serving discounted meals for lunch and dinner daily,
Health benefits available after 6 months of employment, including life insurance, dental, medical and drug coverage,
Uniforms supplied (excluding footwear) and free dry cleaning for work attire available,
Payroll deduction available for a local gym membership,
Use of hotel pool and gym facility (restrictions apply),
Employee Referral Program,
Education reimbursement for English as a Second Language Course,
And more!

Duties include (but are not limited to):

Create, cancel, and change room reservations both in person and over the phone,
Provide excellent customer service through all channels,
Communicate well with staff and guests,
Provide information on hotel facilities and services, including information and services required for guests with special needs,
Act self-sufficiently with minimal supervision,
Clerical duties (i.e. faxing, filing, photocopying),
Decision making, critical thinking, job task planning and organizing,
Maintain a tidy and organized workspace,
Other duties as assigned.

Ideal Candidate:

Reliable and can commit to at least 6-12 months of employment
Has 1 years previous hotel front desk or reservation experience
Is a capable multi-tasker with a keen attention to detail
Has a professional and friendly demeanor in person and over the telephone
Has excellent English comprehension and communication skills; a second language is an asset as we welcome many international guests
Has experience working with Microsoft Office

INTERESTED?

Apply through email by sending your resume to syeager@banffparklodge.com.
Or bring your resume in person to 201 Lynx Street.

Kindly include the following information in your application:
1. When is your available start date?
2. How long do you plan to be in Banff?
3. Do you require staff accommodation?
4. Please state your pronoun (optional).
5. Do you require assistance during the application process? If so, please send an email to hradmin@banffparklodge.com to request assistance OR indicate Not Applicable (N/A).

Only candidates selected for an interview will be contacted.
Thank you for your interest in our company!