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Guest Services Supervisor Banff Park Lodge

Welcome! Banff Park Lodge Collection of Hotels operates 3 hotel properties – Banff Park Lodge, Bow View Lodge, and Peaks Hotel & Suites – and 2 restaurants – La Terrazza and Crave Mountain Grill. – all with an ideal location, steps away from lively downtown Banff on one side and from the peaceful Bow River on the other.

At our organization, we understand the importance of having workplace diversity to achieve growth and success in our company, our team, and our community. We are committed to providing a safe and equitable work environment and want to see our team thrive both inside and outside of work. We do not tolerate any form of discrimination in the workplace, including during the recruitment stages, based on race, colour, religion, gender and sexuality, nationality, age, disability, Aboriginal/Native American status, or other. We are happy to consider accessibility accommodations to applicants upon request to prevent barriers in the application process. Please submit accommodation requests to hradmin@banffparklodge.com and title “”APPLICATION ACCOMMODATION REQUEST”. We thank all candidates for their application but will only contact those whom we select to invite to an interview.

Thank you for your interest in joining our team as Guest Services Supervisor.

This is a full-time position, offering $18.50-$20.25 per hour.

Employee Incentives include:

  • Staff accommodation ranging from $8.00 – $15.50 per day (based on availability),
  • Staff rates and friends and family rates at our hotels and restaurants,
  • Frequently held staff events,
  • Free duty meal in our Staff Cafeteria serving lunch and dinner daily,
  • Health benefits available after 6 months of employment, including life insurance, dental, medical and drug coverage,
  • Uniforms supplied (excluding footwear) and free dry cleaning for work attire available,
  • Payroll deduction available for a local gym membership,
  • Use of hotel pool and gym facility (restrictions apply),
  • 15% off treatments at Cedar & Sage,
  • Employee Referral Program,
  • Education reimbursement for English as a Second Language Course,
  • Great opportunities for career growth,
  • And more!

Duties include (but are not limited to):

  • Ensure guests’ satisfaction from arrival to departure,
  • Ensure prompt and courteous communication with guests,
  • Handle escalated guest issues and find effective solutions,
  • Act as the main point of contact for guest inquiries, requests, and concerns,
  • Conduct Front Desk duties such as check-in, check-outs, making guest keys, etc.,
  • Verify billing, create room reservations, and process special requests,
  • Provide training and ongoing support to Front Desk team,
  • Maintain strong knowledge of the Hotel, its layout, services and all emergency and safety procedures,
  • Work closely with housekeeping, maintenance, and other departments to ensure seamless guest experiences,
  • Foster a positive, collaborative and safe work environment for guests and staff,
  • And other duties as assigned.

Ideal Candidate:

  • Effective leadership with strong communication and interpersonal skills
  • Reliable and can commit to minimum 6-12 months of employment
  • Has 1 to 2 years previous Hotel Front Desk or Reservations experience
  • Is a capable multi-tasker with a keen attention to detail
  • Has a professional and friendly personality and demeanor in person and over the telephone.
  • Has proven problem solving, conflict resolution and guest service resolution skills
  • Has excellent English comprehension and communication skills; a second language is an asset as we welcome many international guests
  • Has experience working with Microsoft Office and property management systems such as Opera/Opera Cloud

INTERESTED?

Apply online by sending resume to sgennaro@banffparklodge.com.
– Or – Bring your resume in person to 201 Lynx Street.

Only candidates selected for an interview will be contacted.

Thank you for your interest in our company!!

Do you require assistance during the application process? If so, please send an email to hradmin@banffparklodge.com to request assistance OR indicate Not Applicable (N/A)