Guest Services Supervisor

Welcome! Banff Park Lodge Collection operates 3 hotel properties [Banff Park Lodge, Bow View Lodge, and Peaks Hotel & Suites]. We also operate 2 restaurants [La Terrazza and Crave Mountain Grill]. Staff and guests can enjoy our ideal location, close to lively downtown Banff on one side and the peaceful Bow River on the other.

We are proudly committed to creating an inclusive, safe, and equal work environment. We understand the importance of having a diverse team. We wish success for all staff members both inside and outside of work. We do not tolerate any form of discrimination, including in recruitment, based on race, colour, religion, gender and sexuality, nationality, age, disability, Aboriginal/Native American status, or other. We are happy to consider accessibility assistance to applicants upon request. Please submit accommodation requests to hradmin@banffparklodge.com and title “”APPLICATION ASSISTANCE REQUEST”. We thank all candidates for their application.

Thank you for your interest in joining our team as Guest Services Supervisor.

Job Types: Full-time, Permanent

Pay: $18.50-$20.25 per hour

Employee Incentives (subject to change):

• Staff accommodation ranging from $8.00 – $26.00 per day (based on availability),
• Staff rates and friends and family rates at our hotels and restaurants,
• Frequently held staff events and involvement opportunities,
• Free duty meal in the Staff Cafeteria, serving hot meals for lunch and dinner daily,
• Health benefits available for full-time staff after 6 months of employment, including life insurance, dental, medical and drug coverage,
• Uniforms supplied (excluding footwear) and free dry cleaning for work attire available,
• Employee Assistant Program, providing free professional counselling sessions,
• Corporate Canoe Club Pass in the summer,
• Use of hotel pool and gym facility (restrictions apply),
• Employee Referral Program,
• And more!

Duties include (but are not limited to):

• Lead and manage the front office team,
• Provide training and ongoing support to staff, and be proactive in the team’s development,
• Provide feedback and performance evaluations for team members,
• Create and maintain a positive and collaborative work environment,
• Ensure guests’ satisfaction from arrival to departure, including maintaining effective communications and resolving escalated guest issues,
• Conduct and oversee front desk duties such as check-ins, check-outs, making guest keys, etc.,
• Verify billing, create room reservations, and process special requests,
• Provide concierge services, such as restaurant and attraction recommendations and transportation arrangements,
• Regularly inspect guest rooms and public areas to ensure cleanliness and maintenance standards are met,
• Work closely with all other departments to ensure the best possible guest experience,
• Assist in managing and monitoring budgets and inventories,
• Ensure a safe environment for guests and staff,
• And other duties as assigned.

Our ideal candidate has:

• Effective leadership with strong communication and interpersonal skills
• 1 to 2 years previous Hotel Front Desk or Reservations experience
• Professional and friendly personality and demeanor in person and over the telephone
• Proven problem-solving skills
• Excellent English comprehension and communication skills; a second language is an asset as we welcome many international guests
• Experience working with Microsoft Office and property management systems such as Opera/Opera Cloud

INTERESTED?

Apply through email by sending your resume to sgennaro@banffparklodge.com.
Or bring your resume in person to 201 Lynx Street.

Kindly include the following information in your application:
1. When is your available start date?
2. How long do you plan to be in Banff?
3. Do you require staff accommodation?
4. Please state your pronoun (optional).
5. Do you require assistance during the application process? If so, please send an email to hradmin@banffparklodge.com to request assistance OR indicate Not Applicable (N/A).

Only candidates selected for an interview will be contacted.
Thank you for your interest in our company!