Night Bell Desk Attendant

Welcome! Banff Park Lodge Collection operates 3 hotel properties – Banff Park Lodge, Bow View Lodge, and Peaks Hotel & Suites. We also operate 2 restaurants – La Terrazza and Crave Mountain Grill. Staff and guests can enjoy our ideal location, close to lively downtown Banff on one side and the peaceful Bow River pathway on the other.

We are proudly committed to creating an inclusive, safe, and equal work environment for all. We understand the importance of having a diverse team. We wish success for all staff members both inside and outside of work. We do not tolerate any form of discrimination, including in recruitment, based on race, colour, religion, gender and sexuality, nationality, age, disability, Aboriginal/Native American status, or other. We are happy to consider accessibility assistance to applicants upon request. Please submit accommodation requests to hradmin@banffparklodge.com and title “”APPLICATION ASSISTANCE REQUEST”. We thank all candidates for their application.

Thank you for your interest in joining our team as Night Bell Desk Attendant.

This job is full-time, permanent, offering $18.50-$20.00 per hour.

Employee Incentives (subject to change):

• Staff accommodation ranging from $8.00 – $22.00 per day (based on availability),
• Staff rates and friends and family rates at our hotels and restaurants,
• Frequently held staff events and involvement opportunities,
• Staff Cafeteria serving discounted meals for lunch and dinner daily,
• Health benefits available after 6 months of employment, including life insurance, dental, medical and drug coverage,
• Uniforms supplied (excluding footwear) and free dry cleaning for work attire available,
• Payroll deduction available for local gym membership,
• Use of hotel pool and gym facility (restrictions apply),
• Employee Referral Program,
• And more!

Duties include (but are not limited to):

• Provide a high standard of customer service, including greeting each guest.
• Respond to and assist with guest requests or complaints.
• Deliver packages to guest rooms or respective departments.
• Take and retrieve luggage carts as required.
• Communicate important pass on information to day shifts.
• Be knowledgeable of the hotel, including its outlets, facilities and services.
• Be knowledgeable of Banff National Park activities and dining options.
• Follow safety and security procedures carefully.
• Report any suspicious activity to necessary persons.
• Perform basic maintenance duties if necessary, addressing any emergencies swiftly and effectively.
• Other projects as required.

Ideal Candidate/Job Requirements:

• Has 1 year previous hotel experience at the front desk, bellman, concierge, reservations or related experience (Preferred).
• Is a capable multi-tasker with keen attention to detail.
• Has a professional and friendly personality in person and over the telephone.
• Has excellent English comprehension and communication skills; a second language is an asset as we welcome many international guests.
• Frequent lifting and/or carrying up to 50lbs.

INTERESTED?

Apply through email by sending your resume to syeager@banffparklodge.com.
Or bring your resume in person to 201 Lynx Street.

Kindly include the following information in your application:
1. When is your available start date?
2. How long do you plan to be in Banff?
3. Do you require staff accommodation?
4. Please state your pronoun (optional).
5. Do you require assistance during the application process? If so, please send an email to hradmin@banffparklodge.com to request assistance OR indicate Not Applicable (N/A).

Only candidates selected for an interview will be contacted.
Thank you for your interest in our company!