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Our people are the heart
and soul of what we do.

Our staff’s commitment to our guests starts with our commitment to them.

We firmly believe that by providing our employees with an exceptional work experience, that they will in turn provide our guests with a similar level of courtesy, respect and enthusiastic service.

If you’d like to work for a company composed of outgoing, thoughtful people from all over both Canada and the world, come join our team!

Affordable and comfortable housing

Clean and safe accommodations

Training and development

Staff programs

Growth opportunities

Flexible vacations

Employment opportunities at Peaks and Bow View

SEE OPPORTUNITIES Down Arrow

Our promise to you

We are committed to creating a workplace that is clean, comfortable and safe for all of our employees.

A truly world class place to work!

Our staff at Banff Park Lodge are truly an international all-star team! Join our team and create a lifetime’s worth of experiences and memories in one of the world’s most beautiful places.

We provide opportunities for professional development and growth.

We believe in a culture of teamwork.

We strive to attract employees who pursue a better work-life balance.

We hire for personality to engage our guests and provide memorable experiences.

Banff Park Lodge values

RESPECT

Banff Park Lodge and our collection of hotels employs more than 150 employees. The values we choose to live by include many things, with respect for our guests, employees, social and physical environment governing all that we do.

EMPLOYEE ENGAGEMENT & EXPERIENCES

We focus on one-on-one communication across all levels of our organization, focusing on direct communication. As a new employee to the Banff Park Lodge you can expect coaching throughout your onboarding and a complete performance review at the completion of your 3-month probationary period.

WELLNESS

Our aim is to provide work/life services and programs to employees and their families which promote health and well-being of the family and increase the employee's capacity to resolve personal and family issues.

QUALITY CUSTOMER SERVICE

We strive to provide good service and quality products to satisfy our customers. This includes personalized, consistent service throughout our operations teams along with fresh, delicious offerings in our dining outlets. Our guests expect distinctive surroundings with quiet, clean and comfortable rooms where they can get a good night's sleep.

Guest Services Supervisor Banff Park Lodge

Welcome! Banff Park Lodge Collection of Hotels operates 3 hotel properties – Banff Park Lodge, Bow View Lodge, and Peaks Hotel & Suites – and 2 restaurants – La Terrazza and Crave Mountain Grill. – all with an ideal location, steps away from lively downtown Banff on one side and from the peaceful Bow River on the other.

At our organization, we understand the importance of having workplace diversity to achieve growth and success in our company, our team, and our community. We are committed to providing a safe and equitable work environment and want to see our team thrive both inside and outside of work. We do not tolerate any form of discrimination in the workplace, including during the recruitment stages, based on race, colour, religion, gender and sexuality, nationality, age, disability, Aboriginal/Native American status, or other. We are happy to consider accessibility accommodations to applicants upon request to prevent barriers in the application process. Please submit accommodation requests to hradmin@banffparklodge.com and title “”APPLICATION ACCOMMODATION REQUEST”. We thank all candidates for their application but will only contact those whom we select to invite to an interview.

Thank you for your interest in joining our team as Guest Services Supervisor.

This is a full-time position, offering $18.50-$20.25 per hour.

Employee Incentives include:

  • Staff accommodation ranging from $8.00 – $15.50 per day (based on availability),
  • Staff rates and friends and family rates at our hotels and restaurants,
  • Frequently held staff events,
  • Free duty meal in our Staff Cafeteria serving lunch and dinner daily,
  • Health benefits available after 6 months of employment, including life insurance, dental, medical and drug coverage,
  • Uniforms supplied (excluding footwear) and free dry cleaning for work attire available,
  • Payroll deduction available for a local gym membership,
  • Use of hotel pool and gym facility (restrictions apply),
  • 15% off treatments at Cedar & Sage,
  • Employee Referral Program,
  • Education reimbursement for English as a Second Language Course,
  • Great opportunities for career growth,
  • And more!

Duties include (but are not limited to):

  • Ensure guests’ satisfaction from arrival to departure,
  • Ensure prompt and courteous communication with guests,
  • Handle escalated guest issues and find effective solutions,
  • Act as the main point of contact for guest inquiries, requests, and concerns,
  • Conduct Front Desk duties such as check-in, check-outs, making guest keys, etc.,
  • Verify billing, create room reservations, and process special requests,
  • Provide training and ongoing support to Front Desk team,
  • Maintain strong knowledge of the Hotel, its layout, services and all emergency and safety procedures,
  • Work closely with housekeeping, maintenance, and other departments to ensure seamless guest experiences,
  • Foster a positive, collaborative and safe work environment for guests and staff,
  • And other duties as assigned.

Ideal Candidate:

  • Effective leadership with strong communication and interpersonal skills
  • Reliable and can commit to minimum 6-12 months of employment
  • Has 1 to 2 years previous Hotel Front Desk or Reservations experience
  • Is a capable multi-tasker with a keen attention to detail
  • Has a professional and friendly personality and demeanor in person and over the telephone.
  • Has proven problem solving, conflict resolution and guest service resolution skills
  • Has excellent English comprehension and communication skills; a second language is an asset as we welcome many international guests
  • Has experience working with Microsoft Office and property management systems such as Opera/Opera Cloud

INTERESTED?

Apply online by sending resume to sgennaro@banffparklodge.com.
– Or – Bring your resume in person to 201 Lynx Street.

Only candidates selected for an interview will be contacted.

Thank you for your interest in our company!!

Do you require assistance during the application process? If so, please send an email to hradmin@banffparklodge.com to request assistance OR indicate Not Applicable (N/A)

Crave Mountain Grill Supervisor

Welcome! Banff Park Lodge Collection of Hotels operates 3 hotel properties – Banff Park Lodge, Bow View Lodge, and Peaks Hotel & Suites – and 2 restaurants – La Terrazza and Crave Mountain Grill. – all with an ideal location, steps away from lively downtown Banff on one side and from the peaceful Bow River on the other.
At our organization, we understand the importance of having workplace diversity to achieve growth and success in our company, our team, and our community. We are committed to providing a safe and equitable work environment and want to see our team thrive both inside and outside of work. We do not tolerate any form of discrimination in the workplace, including during the recruitment stages, based on race, colour, religion, gender and sexuality, nationality, age, disability, Aboriginal/Native American status, or other. We are happy to consider accessibility accommodations to applicants upon request to prevent barriers in the application process. Please submit accommodation requests to hradmin@banffparklodge.com and title “”APPLICATION ACCOMMODATION REQUEST”. We thank all candidates for their application but will only contact those whom we select to invite to an interview.

Thank you for your interest in joining our team as Crave Mountain Grill Supervisor.

This is a full-time position offering a starting wage of $17.00 per hour.

Employee Incentives:

  • Staff accommodation ranging from $8.00 – $15.50 per day (based on availability),
  • Staff rates and friends and family rates at our hotels and restaurants,
  • Frequently held staff events,
  • Free duty meal in our Staff Cafeteria serving lunch and dinner daily,
  • Health benefits available after 6 months of employment, including life insurance, dental, medical and drug coverage,
  • Uniforms supplied (excluding footwear) and free dry cleaning for work attire available,
  • Payroll deduction available for a local gym membership,
  • Use of hotel pool and gym facility (restrictions apply),
  • 15% off treatments at Cedar & Sage
  • Employee Referral Program,
  • Education reimbursement for English as a Second Language Course
  • And more!

Duties Include (but are not limited to):

  • Help oversee restaurant operations, especially in the absence of the Restaurant Manager,
  • Maintain a deep knowledge of food and beverage menus, including daily specials, and be able to describe them to staff and guests,
  • Ensure wine and other beverages are served in the appropriate glassware,
  • Present bills to customers and accept payment,
  • Flexible schedule required,
  • Improve service and profitability,
  • Provide training to new staff and ongoing training of existing staff,
  • Support staff with a hands-on leadership approach to ensure great customer service,
  • And other duties as assigned.

Ideal Candidate:

  • Has a minimum of 1 year of food and beverage supervisor experience,
  • Must have an Alberta Pro Serve certificate (required),
  • Has a dynamic personality and excellent customer service skills,
  • Shows strong leadership and interpersonal skills with an aptitude for training,
  • Brings a positive attitude and strong teamwork abilities.

INTERESTED?

Apply through email by sending your resume to syeager@banffparklodge.com.
Or bring your resume in person to 201 Lynx Street.

Only candidates selected for an interview will be contacted.

Thank you for your interest in our company!!

Do you require assistance during the application process? If so, please send an email to hradmin@banffparklodge.com to request assistance OR indicate Not Applicable (N/A)