Demi Chef de Partie

NOTE: This position requires working status in Canada. We cannot offer an LMIA for this position.

Welcome! Banff Park Lodge Collection of Hotels operates 3 hotel properties – Banff Park Lodge, Bow View Lodge, and Peaks Hotel & Suites – and 2 restaurants – La Terrazza and Crave Mountain Grill. – all with an ideal location, steps away from lively downtown Banff on one side and from the peaceful Bow River on the other.

We’re proud to be a Bow Valley Workplace Inclusion Champion. We understand the importance of diversity to achieve growth and success in our company, our team, and our community. We are committed to providing a safe and equitable work environment and want to see our team thrive both inside and outside of work. We do not tolerate any form of discrimination in the workplace, including in recruitment, based on race, colour, religion, gender and sexuality, nationality, age, disability, Aboriginal/Native American status, or other. We are happy to consider accessibility accommodations to applicants upon request to prevent barriers in the application process. Please submit accommodation requests to hradmin@banffparklodge.com and title “”APPLICATION ACCOMMODATION REQUEST”. We thank all candidates for their application but will only contact those whom we select to invite to an interview.

Thank you for your interest in joining our team as Demi Chef de Partie.

This is a full-time, permanent position offering an hourly wage of $20.50-$22.50 based on experience.

Employee Incentives:

• Staff accommodation ranging from $8.00 – $15.50/22.00 per day (based on availability),
• Staff rates and friends and family rates at our hotels and restaurants,
• Frequently held staff events,
• Free Duty Meal in our Staff Cafeteria,
• Health benefits available after 6 months of employment, including life insurance, dental, medical and drug coverage,
• Uniforms supplied and laundry provided,
• Reimbursement up to $100.00 for approved footwear,
• Payroll deduction available for a local gym membership,
• Use of hotel pool and gym facility (restrictions apply),
• 15% off treatments at Cedar & Sage
• Employee Referral Program,
• Education reimbursement for English as a Second Language Course
• And more!

Duties Include (but are not limited to):

• Adhere to standardized recipes and specifications in order to maintain consistency and ensure all standards are met,
• Keep overproduction and food waste to a minimum, ensuring proper rotation, labeling, and storing of food in order to reduce food cost expense,
• Assume responsibility for the basic operations of his/her station for short periods when required in the absence of the Chef,
• Make prep lists and maintain par stocks and freezer prep levels,
• Comply with all safety regulations of assigned tasks, and ensure a clean and safe working environment,
• Maintain active participation in the hotel health and safety programs,
• Ensure that all food products are handled, stored, prepared and served safely in accordance with hotel and government Food Safety guidelines,
• Report for shift on time; with a professional appearance and positive attitude,
• And more as assigned.

Ideal Candidate/Job Requirements:

• Reliable and punctual,
• Experience in a hotel restaurant is an asset,
• Prepares high quality food and follows superior sanitation standards,
• Is physically capable of lifting and carrying heavy items and standing for long periods of time,
• Is a team player, able to work in close conditions with several other people

INTERESTED?

Apply through email by sending your resume to syeager@banffparklodge.com.
Or bring your resume in person to 201 Lynx Street.
Kindly include the following information in your application:
1. When is your available start date?
2. How long do you plan to be in Banff?
3. Do you require staff accommodation?
4. Please state your pronoun (optional).
5. Do you require assistance during the application process? If so, please send an email to hradmin@banffparklodge.com to request assistance OR indicate Not Applicable (N/A).

Only candidates selected for an interview will be contacted.

Thank you for your interest in our company!

Senior Housekeeping Supervisor (Experience Required)

Welcome! Banff Park Lodge Collection of Hotels operates 3 hotel properties – Banff Park Lodge, Bow View Lodge, and Peaks Hotel & Suites – and 2 restaurants – La Terrazza and Crave Mountain Grill. – all with an ideal location, steps away from lively downtown Banff on one side and from the peaceful Bow River on the other.

We’re proud to be a Bow Valley Workplace Inclusion Champion. We understand the importance of diversity to achieve growth and success in our company, our team, and our community. We are committed to providing a safe and equitable work environment and want to see our team thrive both inside and outside of work. We do not tolerate any form of discrimination in the workplace, including in recruitment, based on race, colour, religion, gender and sexuality, nationality, age, disability, Aboriginal/Native American status, or other. We are happy to consider accessibility accommodations to applicants upon request to prevent barriers in the application process. Please submit accommodation requests to hradmin@banffparklodge.com and title “”APPLICATION ACCOMMODATION REQUEST”. We thank all candidates for their application but will only contact those whom we select to invite to an interview.

Thank you for your interest in joining our team as Senior Housekeeping Supervisor.

This job is full-time/permanent and offers $20.50-$23.00 per hour.

The Senior Housekeeping Supervisor is responsible for overseeing the housekeeping operations and ensuring the highest standards of cleanliness and service. This role includes updating job descriptions, assisting with conflict resolutions, implementing policies, and contributing to performance evaluations, and facilitating weekly meetings. The position also involves administrative tasks, performance tracking, and assisting with new technology implementations.

Key Responsibilities Include (but are not limited to):

• Ensure cleanliness of guest rooms and public areas.
• Provide excellent customer service and resolve guest complaints. Effective communication across departments ( especially Front Desk).
• Use Office 365 and other software for departmental tasks.
• Assist with new technology implementations.
• Update and maintain job descriptions and checklists.
• Track performance metrics using Excel.
• Assist with the ordering of housekeeping supplies, maintaining inventory levels, and ensuring availability of necessary materials.
• Assist in team conflicts resolution and ensure a harmonious work environment.
• Implement company policies for a safe, compliant workplace.
• Provide input on performance evaluations focusing on growth and development.
• Conduct room attendant evaluations and provide feedback.
• Conduct weekly meetings with Executive Housekeeper and Housekeeping Supervisors to review performance, address concerns, and plan for upcoming tasks.
• Train and coach housekeeping supervisors and room attendants.
• Perform cleaning duties, handle lost and found items, and maintain a clean work environment.
• Perform additional duties and other regular Housekeeping Supervisor duties as assigned by management (cleaning rooms and bathrooms, stock linens, tend to guests’ request for extra supplies, and more).

Qualifications:

• Proven experience in a supervisory role within housekeeping or a similar environment.
• Strong conflict resolution and problem-solving skills.
• Proficiency in Office 365 and relevant software to housekeeping.
• Excellent organizational and administrative skills.
• Ability to track and analyze performance metrics using Excel.
• Capable of lifting and carrying up to 20 pounds.
• Strong leadership, communication, and interpersonal skills.
• Effective training and coaching abilities.
• Detail-oriented with high standards of cleanliness and service.
• Brings a positive attitude and strong teamwork abilities
• Leadership experience is an asset

Employee Incentives (subject to change):

• Staff accommodation ranging from $8.00 – $22.00 per day (based on availability),
• Staff rates and friends and family rates at our hotels and restaurants,
• Frequently held staff events,
• Staff Cafeteria one duty meal provided on workday,
• Health benefits available after 6 months of employment, including life insurance, dental, medical and drug coverage,
• Uniforms supplied (excluding footwear) and free dry cleaning for work attire available,
• Payroll deduction available for a local gym membership,
• Use of hotel pool and gym facility (restrictions apply),
• 15% off treatments at Cedar & Sage
• Employee Referral Program,
• Education reimbursement for English as a Second Language Course
• And more!

INTERESTED?

Apply through email by sending your resume to syeager@banffparklodge.com.
Or bring your resume in person to 201 Lynx Street.
Kindly include the following information in your application:
1. When is your available start date?
2. How long do you plan to be in Banff?
3. Do you require staff accommodation?
4. Please state your pronoun (optional).
5. Do you require assistance during the application process? If so, please send an email to hradmin@banffparklodge.com to request assistance OR indicate Not Applicable (N/A).

Only candidates selected for an interview will be contacted.

Thank you for your interest in our company!

Guest Services (Front Office) Manager Bow View Lodge

Welcome! The Banff Park Lodge Hotel Collective operates 3 hotel properties, Banff Park Lodge, Bow View Lodge, and Peaks Hotel & Suites. Within the Banff Park Lodge property, we operate 2 restaurants, La Terrazza and Crave Mountain Grill. Staff and guests alike can enjoy our ideal location, close to the liveliness of downtown Banff on one side and the serenity of the Bow River on the other.

We are proudly committed to creating an inclusive workplace and understand the importance of diversity in our team.* We wish to provide a safe and equal work environment for all to foster success inside and outside of work. We do not tolerate any form of discrimination, including in recruitment, based on race, colour, religion, gender and sexuality, nationality, age, disability, Aboriginal/Native American status, or other. We are happy to consider accessibility assistance to applicants* upon request. Please submit accommodation requests to hradmin@banffparklodge.com and title “”APPLICATION ASSISTANCE REQUEST”. We thank all candidates for their application.

Thank you for your interest in joining our team as Guest Services / Front Office Manager at Bow View Lodge. As the department head, you will oversee the operations of the Front Office to help deliver memorable experiences to our guests.

This job is full-time, permanent, offering $45,000.00 per year. The salary will be negotiated based on experience.

Duties include (but are not limited to):

• Assisting and overseeing the day-to-day operation of the Front Office with a strong focus on maintaining a high level of guest services, room sales and overall profitability.
• Handling of guest comments and concerns, ensuring all guest needs are met.
• To show leadership to the Front Desk staff on duty, overseeing the coaching, developing and performance management of our Guest Services Supervisor and Guest Services Agents.
• Organize regular Front Office meetings to provide important updates to the team.
• Efficient scheduling of all Front Office staff, adding schedule to payroll system, approving staff timecards.
• Responsible for billing and reconciling of guest ledger and city ledger accounts.
• Support fully inclusive environment through team activities to improve teamwork.
• To ensure the well-being and safety of our guests, coworkers, contractors, etc. on property.
• Being familiar with emergency procedures to effectively deal with an emergency/crisis’s situations at the hotel.
• Adhere to our hotel policies and standards.
• Contribute to maximizing room sold and revenues by monitoring last minute competitor’s rates and making rate and restriction adjustments as necessary.
• Gaining knowledge of Oracle PMS and other tools required for the operation of the hotel.
• Championing adoption of technology and staff engagement with available tools including, but not limited to: Revinate, TripTease, IDeaS, and others.
• Perform Revenue Management day-to-day tasks by monitoring hotel rates, competitors’ rates, reviewing IDeaS RMS forecasts and decisions, applying and monitoring overrides
• To communicate and aid other departments like the Banff Park Lodge and Peaks Hotel & Suites, Housekeeping, Reservations, etc. as needed.
• This position is required to work shifts (mornings and evenings) including weekends.
• Other duties as required.

Ideal Candidate:

• Minimum 1-2 years’ previous hotel front desk or reservation experience required.
• Previous supervisory experience is required, previous manager experience is an asset.
• Is a capable multi-tasker with a keen attention to detail.
• Has a professional, yet friendly, personality and demeanor in person and over the telephone.
• Has excellent English comprehension and communication skills; a second language is an asset as we welcome many international guests.
• Has experience working with Microsoft Office.

Employee Incentives:

• Staff accommodation possible
• Friends and family rates available at all three properties
• Food and beverage discounts at Crave Mountain Grill and La Terrazza
• Health benefits available after 3 months including life insurance, dental, medical and drug coverage
• Free duty meals in our staff cafeteria
• Ski Pass subsidies available during winter seasons
• Monthly staff events hosted

INTERESTED?

Apply through email by sending your resume to hradmin@banffparklodge.com.
Or bring your resume in person to 201 Lynx Street.
Kindly include the following information in your application:
1. When is your available start date?
2. How long do you plan to be in Banff?
3. Do you require staff accommodation?
4. Please state your pronoun (optional).
5. Do you require assistance during the application process? If so, please send an email to hradmin@banffparklodge.com to request assistance OR indicate Not Applicable (N/A).

Only candidates selected for an interview will be contacted.

Thank you for your interest in our company!

Crave Mountain Grill Supervisor

Welcome! Banff Park Lodge Collection of Hotels operates 3 hotel properties – Banff Park Lodge, Bow View Lodge, and Peaks Hotel & Suites – and 2 restaurants – La Terrazza and Crave Mountain Grill. – all with an ideal location, steps away from lively downtown Banff on one side and from the peaceful Bow River on the other.

At our organization, we understand the importance of having workplace diversity to achieve growth and success in our company, our team, and our community. We are committed to providing a safe and equitable work environment and want to see our team thrive both inside and outside of work. We do not tolerate any form of discrimination in the workplace, including during the recruitment stages, based on race, colour, religion, gender and sexuality, nationality, age, disability, Aboriginal/Native American status, or other. We are happy to consider accessibility accommodations to applicants upon request to prevent barriers in the application process. Please submit accommodation requests to hradmin@banffparklodge.com and title “”APPLICATION ACCOMMODATION REQUEST”. We thank all candidates for their application but will only contact those whom we select to invite to an interview.

Thank you for your interest in joining our team as Crave Mountain Grill Supervisor.

This is a full-time, permanent position offering a starting wage of $17.00 per hour.

Employee Incentives:

• Staff accommodation ranging from $8.00 – $15.50 per day (based on availability),
• Staff rates and friends and family rates at our hotels and restaurants,
• Frequently held staff events,
• Free duty meal in our Staff Cafeteria serving lunch and dinner daily,
• Health benefits available after 6 months of employment, including life insurance, dental, medical and drug coverage,
• Uniforms supplied (excluding footwear) and free dry cleaning for work attire available,
• Payroll deduction available for a local gym membership,
• Use of hotel pool and gym facility (restrictions apply),
• 15% off treatments at Cedar & Sage
• Employee Referral Program,
• And more!

Duties Include (but are not limited to):

• Help oversee restaurant operations, especially in the absence of the Restaurant Manager,
• Maintain a deep knowledge of food and beverage menus, including daily specials, and be able to describe them to staff and guests,
• Ensure wine and other beverages are served in the appropriate glassware,
• Present bills to customers and accept payment,
• Flexible schedule required,
• Improve service and profitability,
• Provide training to new staff and ongoing training of existing staff,
• Support staff with a hands-on leadership approach to ensure great customer service,
• And other duties as assigned.

Ideal Candidate:

• Has a minimum of 1 year of food and beverage supervisor experience,
• Must have an Alberta Pro Serve certificate (required),
• Has a dynamic personality and excellent customer service skills,
• Shows strong leadership and interpersonal skills with an aptitude for training,
• Brings a positive attitude and strong teamwork abilities.

INTERESTED?

Apply through email by sending your resume to hradmin@banffparklodge.com.
Or bring your resume in person to 201 Lynx Street.
Kindly include the following information in your application:
1. When is your available start date?
2. How long do you plan to be in Banff?
3. Do you require staff accommodation?
4. Please state your pronoun (optional).
5. Do you require assistance during the application process? If so, please send an email to hradmin@banffparklodge.com to request assistance OR indicate Not Applicable (N/A).

Only candidates selected for an interview will be contacted.

Thank you for your interest in our company!

Bell Desk Attendant at Banff Park Lodge

Welcome! The Banff Park Lodge Hotel Collective operates 3 hotel properties, Banff Park Lodge, Bow View Lodge, and Peaks Hotel & Suites. Within the Banff Park Lodge property, we operate 2 restaurants, La Terrazza and Crave Mountain Grill. Staff and guests alike can enjoy our ideal location, close to the liveliness of downtown Banff on one side and the serenity of the Bow River on the other.

We are proudly committed to creating an inclusive workplace and understand the importance of diversity in our team.* We wish to provide a safe and equal work environment for all to foster success inside and outside of work. We do not tolerate any form of discrimination, including in recruitment, based on race, colour, religion, gender and sexuality, nationality, age, disability, Aboriginal/Native American status, or other. We are happy to consider accessibility assistance to applicants* upon request. Please submit accommodation requests to hradmin@banffparklodge.com and title “”APPLICATION ASSISTANCE REQUEST”. We thank all candidates for their application.

Thank you for your interest in joining our team as Bell Desk Attendant.

This is a full-time, permanent position offering $16.75-$18.25 per hour

Employee benefits (subject to change):

• Staff accommodation ranging from $8.00 – $22.00 per day (based on availability),
• Staff rates and friends and family rates at our hotels and restaurants,
• Frequently held staff events,
• Staff Cafeteria serving discounted meals for lunch and dinner daily,
• Health benefits available after 6 months of employment, including life insurance, dental, medical and drug coverage,
• Uniforms supplied (excluding footwear) and free dry cleaning for work attire available,
• Payroll deduction available for a local gym membership,
• Use of hotel pool and gym facility (restrictions apply),
• 15% off treatments at Cedar & Sage
• Employee Referral Program,
• And more!

Duties include (but are not limited to):

• Assist with Front Desk duties such as check-in, check-outs, making guest keys, etc.
• Ensure driveway and entrance are clean and clear of garbage, dirt, snow and ice
• Greet guests upon arrival and open doors
• Control in-coming and out-going traffic
• Correctly identify stored bags
• Take and retrieve luggage and luggage carts as requested and required
• Deliver packages to guest rooms or respective departments
• Being knowledgeable of the Hotel, all its outlets, its layout and services
• Being knowledgeable of Banff National Park, activities and dining options
• Provide a high standard of customer service

Ideal Candidate / Job Requirements:

• Must be legally eligible to work in Canada
• Has previous hotel experience at the front desk, bellman, concierge, reservations or related experience. (Preferred.)
• Frequent lifting and/or carrying up to 50lbs
• Is a capable multi-tasker with keen attention to detail
• Has a professional, yet friendly, personality and demeanour in person and over the telephone
• Has excellent English comprehension and communication skills; a second language is an asset as we welcome many international guests

INTERESTED?

Apply through email by sending your resume to syeager@banffparklodge.com.
Or bring your resume in person to 201 Lynx Street.
Kindly include the following information in your application:
1. When is your available start date?
2. How long do you plan to be in Banff?
3. Do you require staff accommodation?
4. Please state your pronoun (optional).
5. Do you require assistance during the application process? If so, please send an email to hradmin@banffparklodge.com to request assistance OR indicate Not Applicable (N/A).

Only candidates selected for an interview will be contacted.

Thank you for your interest in our company!