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Our people are the heart
and soul of what we do.

Our staff’s commitment to our guests starts with our commitment to them.

We firmly believe that by providing our employees with an exceptional work experience, that they will in turn provide our guests with a similar level of courtesy, respect and enthusiastic service.

If you’d like to work for a company composed of outgoing, thoughtful people from all over both Canada and the world, come join our team!

Affordable and comfortable housing

Clean and safe accommodations

Training and development

Staff programs

Growth opportunities

Flexible vacations

Employment opportunities at Peaks and Bow View

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Our promise to you

We are committed to creating a workplace that is clean, comfortable and safe for all of our employees.

A truly world class place to work!

Our staff at Banff Park Lodge are truly an international all-star team! Join our team and create a lifetime’s worth of experiences and memories in one of the world’s most beautiful places.

We provide opportunities for professional development and growth.

We believe in a culture of teamwork.

We strive to attract employees who pursue a better work-life balance.

We hire for personality to engage our guests and provide memorable experiences.

Banff Park Lodge values

RESPECT

Banff Park Lodge and our collection of hotels employs more than 150 employees. The values we choose to live by include many things, with respect for our guests, employees, social and physical environment governing all that we do.

EMPLOYEE ENGAGEMENT & EXPERIENCES

We focus on one-on-one communication across all levels of our organization, focusing on direct communication. As a new employee to the Banff Park Lodge you can expect coaching throughout your onboarding and a complete performance review at the completion of your 3-month probationary period.

WELLNESS

Our aim is to provide work/life services and programs to employees and their families which promote health and well-being of the family and increase the employee's capacity to resolve personal and family issues.

QUALITY CUSTOMER SERVICE

We strive to provide good service and quality products to satisfy our customers. This includes personalized, consistent service throughout our operations teams along with fresh, delicious offerings in our dining outlets. Our guests expect distinctive surroundings with quiet, clean and comfortable rooms where they can get a good night's sleep.

Room Attendants

We are currently seeking full-time, permanent Room Attendants, required to work day shifts, weekends and holidays with opportunities for overtime. The wage will be negotiated based on experience, for 30-40 hours per week.

Duties Include (but are not limited to):
• Sweep, mop and wash floors, dust furniture, vacuum carpeting, make beds and change sheets, distribute clean towels and toiletries
• Stock linen closet, clean and disinfect bathrooms and fixtures, handle and report lost and found items, attend to guests’ requests for extra supplies
• Provide basic information on facilities, pick up debris and empty trash containers, wash windows, walls and ceilings
• Maintain a clean and safe work environment

Ideal Candidate:
• Must be able to stand for long periods of time
• Must be capable of lifting and carrying up to 20 pounds
• Must follow grooming standards
• Experience is an asset

Chef de Partie

We are currently seeking a full-time permanent Chef De Partie, required to work day shifts, evening shifts, weekends and holidays with opportunities for overtime hours. The salary for this position is based on experience, 30-40 hours per week.

Duties Include (but are not limited to):

  • Plan and direct food preparation and cooking activities for a formal hotel dining room
  • Estimate food requirements, prepare and cook meals and specialty foods including dishes for customers with food allergies or intolerances
  • Instruct cooks in preparation, garnishing and presentation of food and in new cooking techniques
  • Plan menus, ensure quality of food and portion control and create new recipes
  • Requisition food, kitchen supplies and equipment
  • Supervise cooks and kitchen staff

Ideal Candidate:

  • Cook trade certification required from a recognized vocational or technical college
  • Three or more years’ experience in commercial cooking
  • Fluent in English language (orally and written, and accurate numeracy)
  • Working with others and supervising in a team environment
  • Must be bondable
  • Must possess good sense of taste, good health and stamina, excellent hand eye co-ordination, good math skills, good memory for details, and be artistic and have a creative talent
  • Must have excellent communication skills, interpersonal skills and team building skills
  • Must have excellent organizational skills and maintain a calm demeanor

First Cook

We are currently seeking full-time First Cooks, required to work day shifts, evening shifts, weekends and holidays. The salary for this position is based on experience, for full-time positions 30-40 hours of work per week.

Duties Include (but are not limited to):

  • Ensuring that food is properly stored and handled at all times
  • Ensuring that the quality and quantity of food prepared meets hotel standards
  • Managing a clean, sanitized work station during and at the end of shift
  • Ensuring that food waste and spoilage are kept to a minimum

Ideal Candidate:

  • Must be legally allowed to work in Canada
  • Aspiring to become an apprentice
  • One year of experience in a kitchen required, hotel restaurant cooking is an asset
  • Prepares high quality food and follows superior sanitation standards
  • Is physically capable of lifting and carrying heavy items and standing for long periods of time
  • Is a team player, able to work in close conditions with several other people

La Terrazza Bartender

We are currently seeking a full-time permanent La Terrazza Bartender, required to work afternoon shifts, evening shifts, weekends and holidays with opportunities for overtime hours.

Duties Include (but are not limited to):

  • Consistently offer professional, friendly and engaging service to provide memorable dining experiences, exceeding our guests’ expectations
  • To have full knowledge of all food and beverage menus in the La Terrazza Lounge & Dining Room and all other special promotions in the hotel
  • Assist guests regarding all beverage menu items in an informative and helpful way
  • Mix drinks and control the beverage stock as per guidelines
  • Serve, clear and re-set tables in a timely manner and assist with in room dining orders
  • Maintain a clean and well stocked environment for our guests
  • Handle guest concerns and react quickly and professionally
  • Operate all equipment used in La Terrazza in a safe and proper manner
  • Follow all safety and sanitation policies when handling food and beverage
  • Demonstrate a complete understanding of the restaurant policies, procedures and service standards
  • Be familiar with and actively participate in emergency, safety and security procedures
  • Ensure effective working relationships and clear communication with all colleagues and leaders in the restaurant and other departments
  • Utilize the environmental mission statement as a guideline for all operations
  • Follow hotel’s telephone etiquette standards
  • Constant walking and standing throughout shift; occasional lifting and carrying up to 30 lbs; frequent bending, kneeling, pushing, pulling
  • Other duties as assigned

Ideal Candidate:

  • Previous Bartending and Fine Dining Food & Beverage experience is an asset
  • Working knowledge of Point of Sale System preferred
  • Strong interpersonal and problem solving abilities
  • Energetic, enthusiastic, self-motivated and a charismatic team player
  • Proficient in the English language, second language is an asset
  • Ability to work well under pressure in a fast paced environment
  • Must be flexible in terms of working hours

Crave Mountain Grill Supervisor

We are currently seeking a full-time permanent Crave Mountain Grill Restaurant Supervisor, required to work day shifts, evening shifts, weekends and holidays with opportunities for overtime hours. The salary for this position is based on experience, 30-40 hours of work per week.

Duties Include (but are not limited to):

  • Describe menu items including daily specials for customers, advise on menu selections
  • Describe and advise on wine selection, present, and serve wine in appropriate wine glassware
  • Present bills to customers and accept payment
  • Flexible schedule required
  • Improving service and profitability
  • Training of new staff and ongoing training of existing staff
  • Supporting other staff by taking a hands-on approach to ensure great customer service

Ideal Candidate:

  • Has a minimum of 1 year of food and beverage supervisor experience
  • Alberta Pro Serve certificate required
  • Has a dynamic personality and excellent customer service skills
  • Shows strong leadership and interpersonal skills with an aptitude for training
  • Brings a positive attitude and strong teamwork abilities

Sous Chef

Are you passionate about food, are a strong communicator with great leadership skills and have an eye for detail? Join our team and gain valuable hotel experience within our kitchen team while enjoying the unique lifestyle in Banff’s National Park.

Conveniently located in the Town of Banff, just steps away from the glacier-fed Bow River, Banff Park Lodge is a full-service Resort Hotel and Conference Centre. Here we experience the best of both worlds: the peace and solitude of a quiet location, yet quick access to a livelier scene in downtown Banff. The Banff Park Lodge has two sister properties; the Bow View Lodge and Peaks Hotel & Suites.

We are currently seeking a full-time permanent Sous Chef, required to work day shifts, evening shifts, weekends and holidays. The overall compensation will range from $55000 – $59000 per annum, including:

  • Annual salary
  • Annual savings of about $1232 on meals through our meal account program; our staff cafeteria provides breakfast and a vegetarian & meat option for lunch & dinner; take out is available
  • Annual savings of about $7128 for staff housing rent compared to Banff market value; subsidized staff housing is guaranteed with immediate check-in

Duties Include (but are not limited to):

  • Assist in creating a positive work environment to ensure all kitchen staff can meet or exceed all guests needs and expectations.
  • Assist in operating the kitchen in an efficient and financially responsible matter.
  • Assist the Executive Chef and Executive Sous-Chef in maximizing profit and minimize expenses by managing staff and being aware of food and labour cost budgets.
  • Ensuring elegant and professional presentation and taste of food according to hotel standards
  • Assist in inventory at the end of each month as required
  • Ensuring recipes and standards are up to date for all Crave menu items

Ideal Candidate:

  • Cook Trade certificate from a recognized educational institution
  • Minimum of 2-3 years a la carte experience in a supervising position preferably in a hotel environment
  • Maintaining a professional appearance according to hotel standards at all time
  • Excellent communication and interpersonal skills
  • Must be able to lift 50 pounds on occasion and up to 30 pounds regularly
  • Must be able to work legally in Canada

Catering Supervisor

Are you passionate about the customer service industry and love contributing to providing memorable guest experiences? Weddings, conferences, Christmas, or special event parties – join our Catering department and become part of our team.

The position is required to work day shifts, evening shifts, weekends and holidays with opportunities for overtime hours. The wage for this position is based on experience, for 30-40 hours per week.

Duties Include (but are not limited to):

  • Supervise, and co-ordinate the activities of servers, bartenders, and catering staff
  • Build and maintain a liaison with function organizers before, during and after all services to ensure all needs are met and exceeded
  • Check room set-ups for correctness against BEO
  • Plan and co-ordinate event details with kitchen, stewarding and catering
  • Implement sequence of service, conducts pre-shift briefings, and relates all pertinent information with staff
  • Communicate with catering and all other departments as needed on the outcome, challenges, and successes of all functions
  • May assist our Crave Mountain Grill or La Terrazza restaurants as required

Ideal Candidate:

  • Has a minimum of 1 year of food and beverage/catering supervisor experience
  • Alberta Pro Serve certificate is required
  • Flexible schedule required
  • Must be physically cable of lifting and carrying up to 50 pounds
  • Has a dynamic personality and excellent customer service skills
  • Shows strong leadership, interpersonal skills and brings in a positive attitude

Concierge

We are currently seeking one full-time, permanent Concierge/Bell Desk Attendant, required to work day shifts, evening shifts, weekends and holidays. The wage will be negotiated based on experience.

As Concierge, you will be an important member of the Front Office team that creates a warm arrival experience for the guests while exceeding their expectations. You will provide personal recommendations to help guests discover the beauty of the Canadian Rockies through the endless list of activities. You will be assisting guests to book tours and excursions and so much more.

Duties include (but are not limited to):

· Understand the guest’s needs and provide them with personalized, thoughtful solutions by suggesting activities, facilities and amenities available in Banff National Park
· Help coordinate and execute guest requests and help make their experience memorable
· Work collaboratively with other Lodge staff as needed
· Bring baggage up to guest rooms and retrieve them when requested
· Deliver packages to guest rooms or respective departments
· Park cars and retrieve cars as per request with diligence and care
· Work scheduled overnight shifts as required
· Being knowledgeable of the Hotel, all its outlets, its layout and services
· Ensure driveway and entrance are clean and clear of garbage, dirt, snow and ice
· Assist with Front Desk duties such as check-in, check-outs, making guest keys, etc.
· Coordinate amenity orders and maintain inventories
· Maintain clean and safe working environment

Ideal Candidate:

· Must be legally eligible to work in Canada
· Reliable and can commit to at least 6-12 months of employment
· Has 1-to-2-year previous hotel experience at the front desk, bellman, concierge, reservations or related experience.
· Is a capable multi-tasker with keen attention to detail
· Has a professional, yet friendly, personality and demeanor in person and over the telephone
· Has excellent English comprehension and communication skills; a second language is an asset as we welcome many international guests
· Frequent lifting and/or carrying up to 50lbs
· Must have a valid class 5 Alberta driver’s license & clean abstract

Employee Incentives:

· Staff accommodation is guaranteed with an immediate check-in; daily rent starting from $6.50 – $17.00 per day
· Term bonus available
· Friends and family rates, F&B discounts available at The Crave Mountain Grill Restaurant and La Terrazza Dining Room & Lounge
· Health benefits available after 6 months of employment including life insurance, dental, medical and drug coverage
· Staff Cafe on site offering meals for $2.37; certain items available free of charge 24/7
· Ski Pass subsidy available, receive a return of up to $350; payroll deduction available
· Education reimbursement for English as a Second Language Course
· Living in beautiful Banff National Park!

Bell Desk Attendant

We are currently seeking one full-time, permanent Bell Desk Attendant, required to work day shifts, evening shifts, weekends and holidays. The wage will be negotiated based on experience for 30-40 hours per week.

Duties and responsibilities include (but are not limited to): 

  • Assist with Front Desk duties such as check-in, check-outs, making guest keys, etc.
  • Ensure driveway and entrance are clean and clear of garbage, dirt, snow and ice 
  • Greet guests upon arrival and open doors
  • Control in-coming and out-going traffic 
  • Correctly identify stored bags 
  • Bring baggage up to guests rooms and retrieve them when requested 
  • Deliver packages to guest rooms or respective departments 
  • Take and retrieve luggage carts as required 
  • Park cars and retrieve cars as per request with diligence and care 
  • Work scheduled overnight shifts as required 
  • Being knowledgeable of the Hotel, all its outlets, its layout and services 
  • Being knowledgeable of Banff National Park, activities and dining options 
  • Provide a high standard of customer service 

Ideal Candidate:

  • Valid Canadian work permit
  • Has 1-to-2-year previous hotel experience at the front desk, bellman, concierge, reservations or related experience.
  • Is a capable multi-tasker with keen attention to detail 
  • Has a professional, yet friendly, personality and demeanour in person and over the telephone 
  • Has excellent English comprehension and communication skills; a second language is an asset as we welcome many international guests 
  • Frequent lifting and/or carrying up to 50lbs 
  • Must have a valid class 5 Alberta driver’s license& clean abstract

Employee Incentives:

  • Staff accommodation is guaranteed with an immediate check-in; daily rent starting from $6.50 – $17.00 per day
  • Term bonus available
  • Friends and family rates available at all three properties, F&B discounts available at The Crave Mountain Grill Restaurant and La Terrazza Dining Room & Lounge
  • Health benefits available after 6 months of employment including life insurance, dental, medical and drug coverage
  • Staff Cafe on site offering meals for $2.37; certain items available free of charge 24/7
  • Ski Pass subsidy available, receive a return of up to $350; payroll deduction available
  • Education reimbursement for English as a Second Language Course
  • Payroll deduction available for a local gym membership
  • Monthly staff events hosted by our very own Social Committee
  • Living in beautiful Banff National Park!

Relief Night Bell Desk Attendant

We are currently seeking a Relief Night Bell Desk Attendant. This position is required to work two overnight shifts as a Night Bellman and three day shift or evening shifts, weekends and holidays. The wage will be negotiated based on experience, for 32-40 hours per week.

Duties and responsibilities include (but are not limited to)

  • Greet guests upon arrival and open doors
  • Ensure driveway and entrance are clean and clear of garbage, dirt, snow and ice
  • Control in-coming and out-going traffic
  • Correctly identify stored bags
  • Bring baggage up to guest’s rooms and retrieve them when requested
  • Deliver packages to guest rooms or respective departments
  • Take and retrieve luggage carts as required
  • Share responsibility for security of the hotel with Night Auditor, perform regular walkthroughs.
  • Report any suspicious activity to Night Manager, assist in filling out incident reports.
  • Perform basic maintenance duties, address any emergencies swiftly and effectively, e.g. burst pipe.
  • Park cars and retrieve cars as per request with diligence and care
  • Being knowledgeable of the Hotel, all its outlets, its layout and services
  • Being knowledgeable of Banff National Park, activities and dining options
  • Provide a high standard of customer service
  • Assist with Front Desk duties such as check-in, check-outs, making guest keys, etc.  
  • Will be trained to work the Night Audit Shift when required

Ideal Candidate:

  • Has 1 to 2 years customer service experience, security experience an asset
  • Is a capable multi-tasker with a keen attention to detail 
  • Has a professional, yet friendly, personality and demeanor in person and over the telephone 
  • Has excellent English comprehension and communication skills; a second language is an asset as we welcome many international guests 
  • Frequent lifting and/or carrying up to 50lbs 
  • Must have a valid class 5 Alberta driver’s license & clean abstract
  • Has experience working with Microsoft Office

Employee Incentives:

  • Staff accommodation is guaranteed with an immediate check-in; daily rent starting from $6.50 – $17.00 per day
  • Term bonus available
  • Friends and family rates available at all three properties, F&B discounts available at Crave Mountain Grill Restaurant and the La Terrazza Dining Room & Lounge
  • Health benefits available after 6 months of employment including life insurance, dental, medical and drug coverage
  • Staff Cafe on site offering meals for $2.37; certain items available free of charge 24/7
  • Ski Pass subsidy available, receive a return of up to $350; payroll deduction available
  • Education reimbursement for English as a Second Language Course
  • Payroll deduction available for a local gym membership
  • Monthly staff events hosted by our very own Social Committee
  • Living in beautiful Banff National Park!

Front Desk Agent

We are seeking a full-time, permanent Front Desk Agent, required to work day shifts, evening shifts, weekends and holidays. The wage will be negotiated based on experience.

Employee Incentives:

– Term bonus up to $1500.
– Staff accommodation from $6.50 per day.
– Discount on hotel rooms and on food and drinks in our 2 in-house restaurants.
– Staff Cafeteria offering meals for $2.37; certain items available free of charge 24/7.
– Health benefits available after 6 months of employment.
– Ski Pass subsidy available, receive a return of up to $350; payroll deduction available.

Duties include (but are not limited to):

· Take, cancel and change room reservations, process telephone calls
· Provide information on hotel facilities and services, provide general information and services required for guests with special needs
· Customer service-oriented work with minimal supervision
· Clerical duties (i.e. faxing, filing, photocopying)
· Reading text, document use, numeracy, writing, communication, working with others and problem solving
· Decision making, critical thinking, job task planning and organizing

Ideal Candidate:

· Reliable and can commit to at least 6-12 months of employment
· Has 1 years previous hotel front desk or reservation experience
· Is a capable multi-tasker with a keen attention to detail
· Has a professional, yet friendly, personality and demeanor in person and over the telephone
· Has excellent English comprehension and communication skills; a second language is an asset as we welcome many international guests
· Has experience working with Microsoft Office

Other benefits:

· Education reimbursement for English as a Second Language Course
· Payroll deduction available for a local gym membership
· Living in beautiful Banff National Park!

Dishwasher

Banff Park Lodge – AHLA’s Employer of Choice, 9 years running.

We are currently seeking a full-time permanent Dishwasher required to work day shifts, evening shifts, weekends and holidays with opportunities for overtime hours. The salary for this position is based on experience, 30-40 hours per week.

Employee Incentives:

– Term bonus up to $1500.
– Staff accommodation from $6.50 per day.
– Free duty meals in our staff cafeteria.
– Discount on hotel rooms and on food and drinks in our 2 in-house restaurants.
– Health benefits available after 6 months of employment.
– Ski Pass subsidy available, receive a return of up to $350; payroll deduction available.

Duties Include (but are not limited to):

  • Ensure clean and sanitary conditions of dish washing areas and relative kitchen spaces
  • Provide clean dishes, cutlery, baking & buffet equipment
  • Consistently offers professional, engaging and friendly service
  • General cleaning – mopping, sweeping, scrubbing, cleansing, polishing

Ideal Candidate:

  • Must be able to stand for long periods of time
  • Must be capable of lifting and carrying up to 30 pounds
  • Physically able to carry out the demands of the position including pushing, pulling, bending, and heavy lifting for long periods of time

Other benefits:

  • Health benefits available after 6 months of employment including life insurance, dental, medical and drug coverage
  • Education reimbursement for English as a Second Language Course
  • Living in beautiful Banff National Park!

Assistant Front Office Manager – Bow View Lodge

We are currently seeking a full-time, permanent Assistant Front Office Manager at Bow View Lodge, required to work day shifts, evening shifts, weekends, and holidays. The wage will be negotiated based on experience, for 40 hours per week. This position is available immediately.

Duties include (but are not limited to):

  • Assisting and overseeing the day-to-day operation of the Front Office with a strong focus on maintaining a high level of guest services, room sales and overall profitability.
  • Handling of guest comments and concerns, ensuring all guest needs are met.
  • To show leadership to the Front Desk staff on duty, overseeing the coaching, developing and performance management of our Front Desk Supervisor and Front Desk Agents.
  • Organize regular Front Office meetings to provide important updates to the team.
  • Efficient scheduling of all Front Office staff, adding schedule to payroll system, approving staff timecards.
  • Responsible for billing and reconciling of guest ledger and city ledger accounts.
  • Support fully inclusive environment through team activities to improve teamwork.
  • To ensure the well-being and safety of our guests, coworkers, contractors, etc. on property.
  • Being familiar with emergency procedures to effectively deal with an emergency/crisis’s situations at the hotel.
  • Adhere to our hotel policies and standards.
  • Contribute to maximizing room sold and revenues by monitoring last minute competitor’s rates and making rate and restriction adjustments as necessary.
  • Gaining knowledge of Oracle PMS and other tools required for the operation of the hotel.
  • Championing adoption of technology and staff engagement with available tools including, but not limited to: Revinate, TripTease, Canary, Nor1, Flexipass, and others.
  • To communicate and aid other departments like the Banff Park Lodge & Peaks Hotel & Suites, Housekeeping, Reservations, etc. as needed.
  • This position is required to work shifts (mornings and evenings) including weekends.

Ideal Candidate:

  • Minimum 1-2 years’ previous hotel front desk or reservation experience required.
  • Previous supervisory experience is required.
  • Previous manager experience is an asset.
  • Is a capable multi-tasker with a keen attention to detail.
  • Has a professional, yet friendly, personality and demeanor in person and over the telephone.
  • Has excellent English comprehension and communication skills; a second language is an asset as we welcome many international guests.
  • Has experience working with Microsoft Office.

Employee Incentives:

  • Staff accommodation is guaranteed with an immediate check-in; daily rent starting from $6.50 – $17.00 per day.
  • Friends and family rates available at all three properties, F&B discounts available at The Crave Mountain Grill Restaurant and La Terrazza Dining Room & Lounge.
  • Staff Cafeteria on site offering free meals; certain items available 24/7.
  • Ski Pass subsidy available, receive a return of up to $350; payroll deduction available.
  • Education reimbursement for English as a Second Language Course.
  • Payroll deduction available for a local gym membership.
  • Uniforms supplied and free cleaning available.
  • Living in beautiful Banff National Park!