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Our people are the heart
and soul of what we do.

Our staff’s commitment to our guests starts with our commitment to them.

We firmly believe that by providing our employees with an exceptional work experience, that they will in turn provide our guests with a similar level of courtesy, respect and enthusiastic service.

If you’d like to work for a company composed of outgoing, thoughtful people from all over both Canada and the world, come join our team!

Affordable and comfortable housing

Clean and safe accommodations

Training and development

Staff programs

Growth opportunities

Flexible vacations

Employment opportunities at Peaks and Bow View

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Our promise to you

We are committed to creating a workplace that is clean, comfortable and safe for all of our employees.

A truly world class place to work!

Our staff at Banff Park Lodge are truly an international all-star team! Join our team and create a lifetime’s worth of experiences and memories in one of the world’s most beautiful places.

We provide opportunities for professional development and growth.

We believe in a culture of teamwork.

We strive to attract employees who pursue a better work-life balance.

We hire for personality to engage our guests and provide memorable experiences.

Banff Park Lodge values

RESPECT

Banff Park Lodge and our collection of hotels employs more than 150 employees. The values we choose to live by include many things, with respect for our guests, employees, social and physical environment governing all that we do.

EMPLOYEE ENGAGEMENT & EXPERIENCES

We focus on one-on-one communication across all levels of our organization, focusing on direct communication. As a new employee to the Banff Park Lodge you can expect coaching throughout your onboarding and a complete performance review at the completion of your 3-month probationary period.

WELLNESS

Our aim is to provide work/life services and programs to employees and their families which promote health and well-being of the family and increase the employee's capacity to resolve personal and family issues.

QUALITY CUSTOMER SERVICE

We strive to provide good service and quality products to satisfy our customers. This includes personalized, consistent service throughout our operations teams along with fresh, delicious offerings in our dining outlets. Our guests expect distinctive surroundings with quiet, clean and comfortable rooms where they can get a good night's sleep.

Room Attendants

We are currently seeking full-time, permanent Room Attendants, required to work day shifts, weekends and holidays with opportunities for overtime. The wage will be negotiated based on experience, for 30-40 hours per week.

Duties Include (but are not limited to):
• Sweep, mop and wash floors, dust furniture, vacuum carpeting, make beds and change sheets, distribute clean towels and toiletries
• Stock linen closet, clean and disinfect bathrooms and fixtures, handle and report lost and found items, attend to guests’ requests for extra supplies
• Provide basic information on facilities, pick up debris and empty trash containers, wash windows, walls and ceilings
• Maintain a clean and safe work environment

Ideal Candidate:
• Must be able to stand for long periods of time
• Must be capable of lifting and carrying up to 20 pounds
• Must follow grooming standards
• Experience is an asset

Chef de Partie

We are currently seeking a full-time permanent Chef De Partie, required to work day shifts, evening shifts, weekends and holidays with opportunities for overtime hours. The salary for this position is based on experience, 30-40 hours per week.

Duties Include (but are not limited to):

  • Plan and direct food preparation and cooking activities for a formal hotel dining room
  • Estimate food requirements, prepare and cook meals and specialty foods including dishes for customers with food allergies or intolerances
  • Instruct cooks in preparation, garnishing and presentation of food and in new cooking techniques
  • Plan menus, ensure quality of food and portion control and create new recipes
  • Requisition food, kitchen supplies and equipment
  • Supervise cooks and kitchen staff

Ideal Candidate:

  • Cook trade certification required from a recognized vocational or technical college
  • Three or more years’ experience in commercial cooking
  • Fluent in English language (orally and written, and accurate numeracy)
  • Working with others and supervising in a team environment
  • Must be bondable
  • Must possess good sense of taste, good health and stamina, excellent hand eye co-ordination, good math skills, good memory for details, and be artistic and have a creative talent
  • Must have excellent communication skills, interpersonal skills and team building skills
  • Must have excellent organizational skills and maintain a calm demeanor

First Cook

We are currently seeking full-time First Cooks, required to work day shifts, evening shifts, weekends and holidays. The salary for this position is based on experience, for full-time positions 30-40 hours of work per week.

Duties Include (but are not limited to):

  • Ensuring that food is properly stored and handled at all times
  • Ensuring that the quality and quantity of food prepared meets hotel standards
  • Managing a clean, sanitized work station during and at the end of shift
  • Ensuring that food waste and spoilage are kept to a minimum

Ideal Candidate:

  • Must be legally allowed to work in Canada
  • Aspiring to become an apprentice
  • One year of experience in a kitchen required, hotel restaurant cooking is an asset
  • Prepares high quality food and follows superior sanitation standards
  • Is physically capable of lifting and carrying heavy items and standing for long periods of time
  • Is a team player, able to work in close conditions with several other people

La Terrazza Fine Dining Server

We are currently seeking a full-time permanent La Terrazza Server, required to work afternoon shifts, evening shifts, weekends and holidays with opportunities for overtime hours.

Duties Include (but are not limited to):

  • Consistently offer professional, friendly and engaging service to provide memorable dining experiences, exceeding our guests’ expectations
  • To have full knowledge of all food and beverage menus in the La Terrazza Lounge & Dining Room and all other special promotions in the hotel
  • Serve, clear and re-set tables in a timely manner and assist with in room dining orders
  • Maintain a clean and well stocked environment for our guests
  • Handle guest concerns and react quickly and professionally
  • Operate all equipment used in La Terrazza in a safe and proper manner
  • Follow all safety and sanitation policies when handling food and beverage
  • Demonstrate a complete understanding of the restaurant policies, procedures and service standards
  • Be familiar with and actively participate in emergency, safety and security procedures
  • Ensure effective working relationships and clear communication with all colleagues and leaders in the restaurant and other departments
  • Utilize the environmental mission statement as a guideline for all operations
  • Follow hotel’s telephone etiquette standards
  • Constant walking and standing throughout shift; occasional lifting and carrying up to 30 lbs; frequent bending, kneeling, pushing, pulling
  • Other duties as assigned

Ideal Candidate:

  • Previous Fine Dining Food & Beverage experience is an asset
  • Working knowledge of Point of Sale System preferred
  • Strong interpersonal and problem solving abilities
  • Energetic, enthusiastic, self-motivated and a charismatic team player
  • Proficient in the English language, second language is an asset
  • Ability to work well under pressure in a fast paced environment
  • Must be flexible in terms of working hours

Crave Mountain Grill Supervisor

We are currently seeking a full-time permanent Crave Mountain Grill Restaurant Supervisor, required to work day shifts, evening shifts, weekends and holidays with opportunities for overtime hours. The salary for this position is based on experience, 30-40 hours of work per week.

Duties Include (but are not limited to):

  • Describe menu items including daily specials for customers, advise on menu selections
  • Describe and advise on wine selection, present, and serve wine in appropriate wine glassware
  • Present bills to customers and accept payment
  • Flexible schedule required
  • Improving service and profitability
  • Training of new staff and ongoing training of existing staff
  • Supporting other staff by taking a hands-on approach to ensure great customer service

Ideal Candidate:

  • Has a minimum of 1 year of food and beverage supervisor experience
  • Alberta Pro Serve certificate required
  • Has a dynamic personality and excellent customer service skills
  • Shows strong leadership and interpersonal skills with an aptitude for training
  • Brings a positive attitude and strong teamwork abilities

Kitchen Apprentice

We are currently seeking a full-time permanent or seasonal Kitchen Apprentice, required to work day shifts, evening shifts, weekends and holidays with opportunities for overtime hours. The salary for this position is based on experience for 30-40 hours of work per week. Multiple start dates available.

Duties Include (but are not limited to):

  • Prepare and cook complete meals
  • Ensuring that food is properly stored and handled at all times
  • Assist with the daily operation of the staff cafeteria
  • Adhere to standardized recipes and specifications in order to maintain consistency and ensure all standards are met
  • Managing a clean, sanitized work station during and at the end of the shift
  • Keeping overproduction and food waste to a minimum

Ideal Candidate:

  • Must be legally allowed to work in Canada
  • Completion of secondary school is required
  • One year of experience in a kitchen required, hotel restaurant cooking is an asset
  • Prepares high quality food and follows superior sanitation standards
  • Is physically capable of lifting and carrying heavy items and standing for long periods of time
  • Is a team player, able to work in close conditions with several other people

    Sous Chef

    ou are passionate about food, are a strong communicator with great leadership skills and have an eye for detail? Join our team and gain valuable hotel experience within our kitchen team while enjoying the unique lifestyle in Banff’s National Park.

    Conveniently located in the Town of Banff, just steps away from the glacier-fed Bow River, Banff Park Lodge is a full-service Resort Hotel and Conference Centre. Here we experience the best of both worlds: the peace and solitude of a quiet location, yet quick access to a livelier scene in downtown Banff. The Banff Park Lodge has two sister properties; the Bow View Lodge and Peaks Hotel & Suites.

    We are currently seeking a full-time permanent Sous Chef, required to work day shifts, evening shifts, weekends and holidays. The overall compensation will range from $55000 – $59000 per annum, including:

    • Annual salary
    • Annual savings of about $1232 on meals through our meal account program; our staff cafeteria provides breakfast and a vegetarian & meat option for lunch & dinner; take out is available
    • Annual savings of about $7128 for staff housing rent compared to Banff market value; subsidized staff housing is guaranteed with immediate check-in

    Duties Include (but are not limited to):

    • Assist in creating a positive work environment to ensure all kitchen staff can meet or exceed all guests needs and expectations.
    • Assist in operating the kitchen in an efficient and financially responsible matter.
    • Assist the Executive Chef and Executive Sous-Chef in maximizing profit and minimize expenses by managing staff and being aware of food and labour cost budgets.
    • Ensuring elegant and professional presentation and taste of food according to hotel standards
    • Assist in inventory at the end of each month as required
    • Ensuring recipes and standards are up to date for all Crave menu items

    Ideal Candidate:

    • Cook Trade certificate from a recognized educational institution
    • Minimum of 2-3 years a la carte experience in a supervising position preferably in a hotel environment
    • Maintaining a professional appearance according to hotel standards at all time
    • Excellent communication and interpersonal skills
    • Must be able to lift 50 pounds on occasion and up to 30 pounds regularly
    • Must be able to work legally in Canada

    Human Resources Manager

    Do you love working with people and see conflict resolution as a challenge rather than a burden? Are you approachable, highly self motivated and have strong interpersonal skills?

    If you are, we have an exciting opportunity that awaits you! Become part of the Banff Park Lodge Collection of Hotels team! We are a vibrant and innovating locally owned group of hotels on the edge of downtown Banff. Our two sister properties, Bow View Lodge and Peaks Hotel & Suites, complete the team. We also operate 3 dining outlets with over 19,000sq ft of meeting space that requires catering concepts for a variety of groups and special events.

    We are seeking a full-time talented Human Resources Manager to join our team. Under the supervision of the General Manager, the Human Resources Manager is responsible for executing employee focused initiatives to ensure the Banff Park Lodge is an employer of choice. Through effective training, compensation, associate functions and communication, the Human Resources Manager will enhance the working experience and potential of all employees while maintaining Banff Park Lodge standards.

    This job opportunity comes with many employee incentives including:

    • Guaranteed staff accommodation with an immediate check-in
    • Competitive and comprehensive renumeration package
    • Friends & family rates available at all three properties (Peaks Hotel & Suites, Banff Park Lodge & Bow View Lodge)
    • F&B discounts available at The Crave Mountain Grill Restaurant and La Terrazza Dining Room & Lounge.
    • Health benefits available including life insurance, dental, medical, and drug coverage
    • Free meals in our staff cafeteria
    • Education reimbursement for English as a Second Language Course
    • Uniforms supplied and free dry cleaning available
    • Living in beautiful Banff National Park!

    Duties include (but are not limited to):

    • Administers and coordinates the recruitment process by posting positions, applicant screening, interviewing, conducting reference and background checks and completing offer letters and applicable paperwork for all new hires.
    • Ensures hotel is operating in full compliance with all provincially and federally legislated employment standards, guidelines, and human rights codes.
    • Active member of the joint health & safety Committee (Employer Co-Chair), including the preparation of all incident and accident reports.
    • Develop, facilitate, and coordinate training programs including the orientation and other internal and external training programs.
    • Maintains associate files, database, and associate communication boards.
    • Lead and oversee the day-to-day operation of the human resources department, as well as play a critical role in the implementation of the hotel’s human resources strategy.
    • Assess organizational needs, develop aligned human resource solutions, and implement strategies in the areas of employee relations, compensation and benefits, recognition, administration, and employee wellness.
    • Promote positive employee relations through an environment that encourages open communication, trust, mutual respect, and fun.
    • Assist departmental leaders and senior managers with the development of specific action plans to address issues and concerns identified in employee feedback.
    • Effectively managing the staff housing with the resident managers.
    • Developing and coordinating human resources programs within the hotel in accordance with established company policies, practices and procedures relating to learning, recruitment, compensation & benefits, health & safety and employee relations for an employee base of approximately 150 staff.
    • Providing functional direction and ensuring compliance with all applicable federal and provincial legislation including workers’ compensation, human rights, employment standards, labour relations and keep abreast of all applicable legislation.
    • Participating and directing hotel action plans for improved Employer Choice results.
    • Overseeing staff events that promote fun in the workplace, team spirit and work-life balance.
    • Championing workplace safety programs to ensure regulation compliance, employee awareness and an accident-free workplace.
    • Have a good understanding with the Temporary Foreign Workers Program
    • Control and issuance of hotels building keys, key cards, and staff accommodation keys.

    Ideal Candidate:

    • Diploma or Degree in business or human resources an asset
    • CPHR designation (or working towards) is preferred
    • 3 – 5 years experience in a human resource position within a hospitality environment
    • Must be highly organized and detail-oriented to manage multiple projects simultaneously
    • Maintain confidentiality, exercise patience, and perform well under pressure.
    • Demonstrate excellent computer skills.