Our staff’s commitment to our guests starts with our commitment to them.
We firmly believe that by providing our employees with an exceptional work experience, that they will in turn provide our guests with a similar level of courtesy, respect and enthusiastic service.
If you’d like to work for a company composed of outgoing, thoughtful people from all over both Canada and the world, come join our team!
Affordable and comfortable housing
Clean and safe accommodations
Training and development
Staff programs
Growth opportunities
Flexible vacations
Employment opportunities at Peaks and Bow View

Our promise to you
We are committed to creating a workplace that is clean, comfortable and safe for all of our employees.
What’s it like to work here? Just ask our employees.
I have enjoyed working at Bow View Lodge and being a part of Fuji Starlight Express. I have made lasting friendships with my coworkers and have had lots of flexibility with my schedule. The Staff Accommodation is the highlight of this company as it is very spacious and not like other staff accommodations i’ve seen. Overall, I have had a great time here in Banff and would consider coming back to the company once my contract is up :)
Amanda, Front Desk Agent

What’s it like to work here? Just ask our employees.
“I would like to say I like working with the bow view lodge because the atmosphere of work is very good over here specially my manager and my coworkers are very nice and helpful and the staff accommodation is very neat and safe to live and other colleges and mangers of other 2 properties are very nice.”
-Ankita, Front Desk Agent

A truly world class place to work!
Our staff at Banff Park Lodge are truly an international all-star team! Join our team and create a lifetime’s worth of experiences and memories in one of the world’s most beautiful places.
We provide opportunities for professional development and growth.
We believe in a culture of teamwork.
We strive to attract employees who pursue a better work-life balance.
We hire for personality to engage our guests and provide memorable experiences.
Banff Park Lodge values
RESPECT
Banff Park Lodge and our collection of hotels employs more than 150 employees. The values we choose to live by include many things, with respect for our guests, employees, social and physical environment governing all that we do.
EMPLOYEE ENGAGEMENT & EXPERIENCES
We focus on one-on-one communication across all levels of our organization, focusing on direct communication. As a new employee to the Banff Park Lodge you can expect coaching throughout your onboarding and a complete performance review at the completion of your 3-month probationary period.
WELLNESS
Our aim is to provide work/life services and programs to employees and their families which promote health and well-being of the family and increase the employee's capacity to resolve personal and family issues.
QUALITY CUSTOMER SERVICE
We strive to provide good service and quality products to satisfy our customers. This includes personalized, consistent service throughout our operations teams along with fresh, delicious offerings in our dining outlets. Our guests expect distinctive surroundings with quiet, clean and comfortable rooms where they can get a good night's sleep.
Reservations Agent
Welcome! Banff Park Lodge Collection operates 3 hotel properties – Banff Park Lodge, Bow View Lodge, and Peaks Hotel & Suites. We also operate 2 restaurants – La Terrazza and Crave Mountain Grill. Staff and guests can enjoy our ideal location, close to lively downtown Banff on one side and the peaceful Bow River pathway on the other.
We are proudly committed to creating an inclusive, safe, and equal work environment for all. We understand the importance of having a diverse team. We wish success for all staff members both inside and outside of work. We do not tolerate any form of discrimination, including in recruitment, based on race, colour, religion, gender and sexuality, nationality, age, disability, Aboriginal/Native American status, or other. We are happy to consider accessibility assistance to applicants upon request. Please submit accommodation requests to hradmin@banffparklodge.com and title “”APPLICATION ASSISTANCE REQUEST”. We thank all candidates for their application.
Thank you for your interest in joining our team as Reservations Agent.
This position is full-time, offering $16.75-$18.25 per hour
Employee Incentives (subject to change):
- Staff accommodation ranging from $8.00 – $22.00 per day (based on availability),
- Staff rates and friends and family rates at our hotels and restaurants,
- Frequently held staff events and involvement opportunities,
- Staff Cafeteria serving discounted meals for lunch and dinner daily,
- Health benefits available after 6 months of employment, including life insurance, dental, medical and drug coverage,
- Uniforms supplied (excluding footwear) and free dry cleaning for work attire available,
- Payroll deduction available for a local gym membership,
- Use of hotel pool and gym facility (restrictions apply),
- 15% off treatments at Cedar & Sage,
- Employee Referral Program,
- And more!
Duties include (but are not limited to):
- Answer phone calls and operate switchboard,
- Make, modify, or cancel room reservations,
- Check online availability and rates,
- Ensure PCI compliance and follow online security standards,
- Price match online quotes,
- Process digital credit card authorizations and payments,
- Prepare reports,
- Provide information on hotel facilities and services,
- Assist guests with special requests,
- Provide information on the town of Banff, restaurants, and Banff National Park,
- Clerical duties,
- And other projects as required.
Our ideal candidate:
- Excels in customer service and works with minimal supervision,
- Has good problem-solving skills on their own but isn’t afraid to ask for help,
- Can work independently and as part of a team,
- Can make quick decisions and is willing to make and learn from mistakes,
- Wants to grow and develop themselves and is excited about furthering their career,
- Possesses keen attention to detail,
- Has proficiency in Microsoft Office and Outlook,
- Has fluency in English and professional communication skills.
INTERESTED?
Apply through email by sending your resume to syeager@banffparklodge.com.
Or bring your resume in person to 201 Lynx Street.
Kindly include the following information in your application:
1. When is your available start date?
2. How long do you plan to be in Banff?
3. Do you require staff accommodation?
4. Please state your pronoun (optional).
5. Do you require assistance during the application process? If so, please send an email to hradmin@banffparklodge.com to request assistance OR indicate Not Applicable (N/A).
Only candidates selected for an interview will be contacted.
Thank you for your interest in our company!