Housekeeping Lead and Administrator

Welcome! Banff Park Lodge Collection operates 3 hotel properties – Banff Park Lodge, Bow View Lodge, and Peaks Hotel & Suites. We also operate 2 restaurants – La Terrazza and Crave Mountain Grill. Staff and guests can enjoy our ideal location, close to lively downtown Banff on one side and the peaceful Bow River pathway on the other.

We are proudly committed to creating an inclusive, safe, and equal work environment for all. We understand the importance of having a diverse team. We wish success for all staff members both inside and outside of work. We do not tolerate any form of discrimination, including in recruitment, based on race, colour, religion, gender and sexuality, nationality, age, disability, Aboriginal/Native American status, or other. We are happy to consider accessibility assistance to applicants upon request. Please submit accommodation requests to hradmin@banffparklodge.com and title “”APPLICATION ASSISTANCE REQUEST”. We thank all candidates for their application.

Thank you for your interest in joining our team as Housekeeping Administrator.

Job Type: Full-time, Permanent

Pay: $20.50-$23.00 per hour

Position Summary: The Housekeeping Administrator reports to the Executive Housekeeper and leads Housekeeping Supervisors. This position is responsible for overseeing daily administrative tasks—including room assignments, inventory tracking, and interdepartmental communication while also providing hands-on support on the floor to ensure high standards of cleanliness, guest satisfaction, and timely room readiness. This role includes updating job descriptions, assisting with conflict resolutions, ensuring policy compliance and implementation, contributing to performance evaluations, and facilitating weekly meetings.

Employee Incentives (subject to change):

• Staff accommodation ranging from $8.00 – $22.00 per day (based on availability),
• Staff rates and friends and family rates at our hotels and restaurants,
• Frequently held staff events,
• Staff Cafeteria – one duty meal provided on workdays,
• Health benefits available after 6 months of employment, including life insurance, dental, medical and drug coverage,
• Uniforms supplied (excluding footwear) and free dry cleaning for work attire available,
• Payroll deduction available for a local gym membership,
• Use of hotel pool and gym facility (restrictions apply),
• 15% off treatments at Cedar & Sage
• Employee Referral Program,
• Education reimbursement for English as a Second Language Course
• And more!

Key Responsibilities Include (but are not limited to):

• Ensure cleanliness of guest rooms and public areas.
• Provide excellent customer service and resolve guest complaints. Effective communication across departments (especially Front Desk).
• Use Office 365 and other software for departmental tasks.
• Assist with filling WCB claims.
• Assist with new technology implementations.
• Update and maintain job descriptions and checklists.
• Track performance metrics using Excel.
• Assist with the ordering of housekeeping supplies, maintaining inventory levels, and ensuring availability of necessary materials.
• Assist in team conflicts resolution and ensure a harmonious work environment.
• Implement company policies for a safe, compliant workplace.
• Provide input on performance evaluations focusing on growth and development.
• Conduct room attendant evaluations and provide feedback.
• Conduct weekly meetings with Executive Housekeeping Manager and Housekeeping Supervisors to review performance, address concerns, and plan for upcoming tasks.
• Train and coach housekeeping supervisors and room attendants.
• Perform cleaning duties, handle lost and found items, and maintain a clean work environment.
• Perform additional duties and other regular Housekeeping Supervisor duties as assigned by management (cleaning rooms and bathrooms, stock linens, tend to guests’ request for extra supplies, and more).

Qualifications:

• Proven experience in a supervisory role within housekeeping or a similar environment.
• Strong conflict resolution and problem-solving skills.
• Proficiency in Office 365 and relevant software to housekeeping.
• Excellent organizational and administrative skills.
• Ability to track and analyze performance metrics using Excel.
• Capable of lifting and carrying up to 20 pounds.
• Strong leadership, communication, and interpersonal skills.
• Effective training and coaching abilities.
• Detail-oriented with high standards of cleanliness and service.
• Brings a positive attitude and strong teamwork abilities
• Leadership experience is an asset

INTERESTED?

Apply through email by sending your resume to syeager@banffparklodge.com.
Or bring your resume in person to 201 Lynx Street.

Kindly include the following information in your application:
1. When is your available start date?
2. How long do you plan to be in Banff?
3. Do you require staff accommodation?
4. Please state your pronoun (optional).
5. Do you require assistance during the application process? If so, please send an email to hradmin@banffparklodge.com to request assistance OR indicate Not Applicable (N/A).

Only candidates selected for an interview will be contacted.
Thank you for your interest in our company!

Bell Desk Attendant

Welcome! Banff Park Lodge Collection operates 3 hotel properties – Banff Park Lodge, Bow View Lodge, and Peaks Hotel & Suites. We also operate 2 restaurants – La Terrazza and Crave Mountain Grill. Staff and guests can enjoy our ideal location, close to lively downtown Banff on one side and the peaceful Bow River pathway on the other.

We are proudly committed to creating an inclusive, safe, and equal work environment for all. We understand the importance of having a diverse team. We wish success for all staff members both inside and outside of work. We do not tolerate any form of discrimination, including in recruitment, based on race, colour, religion, gender and sexuality, nationality, age, disability, Aboriginal/Native American status, or other. We are happy to consider accessibility assistance to applicants upon request. Please submit accommodation requests to hradmin@banffparklodge.com and title “”APPLICATION ASSISTANCE REQUEST”. We thank all candidates for their application.

Thank you for your interest in joining our team as Bell Desk Attendant.

Job Types: Full-time, Permanent

Pay: $16.75-$18.25 per hour

Employee benefits (subject to change):

• Staff accommodation ranging from $8.00 – $22.00 per day (based on availability),
• Staff rates and friends and family rates at our hotels and restaurants,
• Frequently held staff events,
• Staff Cafeteria serving discounted meals for lunch and dinner daily,
• Health benefits available after 6 months of employment, including life insurance, dental, medical and drug coverage,
• Uniforms supplied (excluding footwear) and free dry cleaning for work attire available,
• Employee Assistant Program, providing free professional counselling sessions,
• Corporate Canoe Club Pass in the summer,
• Payroll deduction available for a local gym membership,
• Use of hotel pool and gym facility (restrictions apply),
• Employee Referral Program,
• And more!

Duties include (but are not limited to):

• Assist with Front Desk duties such as check-in, check-outs, making guest keys, etc.
• Ensure driveway and entrance are clean and clear of garbage, dirt, snow and ice
• Greet guests upon arrival and open doors
• Control in-coming and out-going traffic
• Correctly identify stored bags
• Take and retrieve luggage and luggage carts as requested and required
• Deliver packages to guest rooms or respective departments
• Being knowledgeable of the Hotel, all its outlets, its layout and services
• Being knowledgeable of Banff National Park, activities and dining options
• Provide a high standard of customer service

Ideal Candidate / Job Requirements:

• Must be legally eligible to work in Canada
• Has previous hotel experience at the front desk, bellman, concierge, reservations or related experience. (Preferred.)
• Frequent lifting and/or carrying up to 50lbs
• Is a capable multi-tasker with keen attention to detail
• Has a professional, yet friendly, personality and demeanour in person and over the telephone
• Has excellent English comprehension and communication skills; a second language is an asset as we welcome many international guests

INTERESTED?

Apply through email by sending your resume to syeager@banffparklodge.com.
Or bring your resume in person to 201 Lynx Street.

Kindly include the following information in your application:
1. When is your available start date?
2. How long do you plan to be in Banff?
3. Do you require staff accommodation?
4. Please state your pronoun (optional).
5. Do you require assistance during the application process? If so, please send an email to hradmin@banffparklodge.com to request assistance OR indicate Not Applicable (N/A).

Only candidates selected for an interview will be contacted.
Thank you for your interest in our company!

Guest Services Supervisor

Welcome! Banff Park Lodge Collection operates 3 hotel properties [Banff Park Lodge, Bow View Lodge, and Peaks Hotel & Suites]. We also operate 2 restaurants [La Terrazza and Crave Mountain Grill]. Staff and guests can enjoy our ideal location, close to lively downtown Banff on one side and the peaceful Bow River on the other.

We are proudly committed to creating an inclusive, safe, and equal work environment. We understand the importance of having a diverse team. We wish success for all staff members both inside and outside of work. We do not tolerate any form of discrimination, including in recruitment, based on race, colour, religion, gender and sexuality, nationality, age, disability, Aboriginal/Native American status, or other. We are happy to consider accessibility assistance to applicants upon request. Please submit accommodation requests to hradmin@banffparklodge.com and title “”APPLICATION ASSISTANCE REQUEST”. We thank all candidates for their application.

Thank you for your interest in joining our team as Guest Services Supervisor.

Job Types: Full-time, Permanent

Pay: $18.50-$20.25 per hour

Employee Incentives (subject to change):

• Staff accommodation ranging from $8.00 – $26.00 per day (based on availability),
• Staff rates and friends and family rates at our hotels and restaurants,
• Frequently held staff events and involvement opportunities,
• Free duty meal in the Staff Cafeteria, serving hot meals for lunch and dinner daily,
• Health benefits available for full-time staff after 6 months of employment, including life insurance, dental, medical and drug coverage,
• Uniforms supplied (excluding footwear) and free dry cleaning for work attire available,
• Employee Assistant Program, providing free professional counselling sessions,
• Corporate Canoe Club Pass in the summer,
• Use of hotel pool and gym facility (restrictions apply),
• Employee Referral Program,
• And more!

Duties include (but are not limited to):

• Lead and manage the front office team,
• Provide training and ongoing support to staff, and be proactive in the team’s development,
• Provide feedback and performance evaluations for team members,
• Create and maintain a positive and collaborative work environment,
• Ensure guests’ satisfaction from arrival to departure, including maintaining effective communications and resolving escalated guest issues,
• Conduct and oversee front desk duties such as check-ins, check-outs, making guest keys, etc.,
• Verify billing, create room reservations, and process special requests,
• Provide concierge services, such as restaurant and attraction recommendations and transportation arrangements,
• Regularly inspect guest rooms and public areas to ensure cleanliness and maintenance standards are met,
• Work closely with all other departments to ensure the best possible guest experience,
• Assist in managing and monitoring budgets and inventories,
• Ensure a safe environment for guests and staff,
• And other duties as assigned.

Our ideal candidate has:

• Effective leadership with strong communication and interpersonal skills
• 1 to 2 years previous Hotel Front Desk or Reservations experience
• Professional and friendly personality and demeanor in person and over the telephone
• Proven problem-solving skills
• Excellent English comprehension and communication skills; a second language is an asset as we welcome many international guests
• Experience working with Microsoft Office and property management systems such as Opera/Opera Cloud

INTERESTED?

Apply through email by sending your resume to sgennaro@banffparklodge.com.
Or bring your resume in person to 201 Lynx Street.

Kindly include the following information in your application:
1. When is your available start date?
2. How long do you plan to be in Banff?
3. Do you require staff accommodation?
4. Please state your pronoun (optional).
5. Do you require assistance during the application process? If so, please send an email to hradmin@banffparklodge.com to request assistance OR indicate Not Applicable (N/A).

Only candidates selected for an interview will be contacted.
Thank you for your interest in our company!

Laundry Attendant

*Valid class 5 driver’s license and clean driving abstract necessary for this position.

Welcome! Our organization operates 3 hotel properties – Banff Park Lodge, Bow View Lodge, and Peaks Hotel & Suites – and 2 restaurants, all with an ideal location, steps from downtown Banff on one side and from the peaceful Bow River on the other.

We welcome inclusion in our workplace and understand the importance of diversity. We want to provide a safe and equal work environment so our team can thrive inside and outside of work. We do not tolerate any form of discrimination, including in recruitment, based on race, colour, religion, gender and sexuality, nationality, age, disability, Aboriginal/Native American status, or other. We are happy to consider accessibility accommodations to applicants upon request. Please submit accommodation requests to hradmin@banffparklodge.com and title “”APPLICATION ACCOMMODATION REQUEST”. We thank all candidates for their application but will only contact those whom we select to invite to an interview.

Thank you for your interest in joining our team as Laundry Attendant.

Job Types: Full-time, Permanent

Pay: $17.00-$18.25 per hour

Employee Incentives:

• Staff accommodation ranging from $8.00 – $26.00 per day (based on availability),
• Staff rates and friends and family rates at our hotels and restaurants,
• Frequently held staff events and involvement opportunities,
• Staff Cafeteria, serving hot meals for lunch and dinner daily,
• Health benefits available for full-time staff after 6 months of employment, including life insurance, dental, medical and drug coverage,
• Uniforms supplied (excluding footwear) and free dry cleaning for work attire available,
• Employee Assistant Program, providing free professional counselling sessions,
• Corporate Canoe Club Pass in the summer,
• Use of hotel pool and gym facility (restrictions apply),
• Employee Referral Program,
• Education reimbursement for English as a Second Language Course,
• And more!

Duties Include (but are not limited to):

• Operate in-house washer and dryers,
• Wash, dry and fold towels, linen, and uniforms,
• Count, sort and record clean linen and tablecloths as noted on the distribution form,
• Assist with the pickup and return delivery of laundry to and from other properties,
• Check laundered articles to ensure that established standards are met,
• Demonstrate a working knowledge of hotel safety and security procedures as required in order to maintain a secure and safe environment for guests and hotels,
• And other duties as assigned.

Job Requirements/Ideal Candidate:

• Class 5 driver’s license and clean driving abstract,
• Stand and walk for prolonged periods of time,
• Work independently without supervision,
• Visually check work, work area, and hotel spaces,
• Frequent lifting and carrying up to 50lbs,
• Frequent kneeling, pushing, and pulling,
• Previous experience is an asset,
• English language skills enough to engage guests in conversations,
• Deal with the public in a professional and courteous manner,
• Communicate with all managers, supervisors and fellow associates,
• Well groomed and conform to hotel dress code.

INTERESTED?

Apply through email by sending your resume to hradmin@banffparklodge.com.
Or bring your resume in person to 201 Lynx Street.

Kindly include the following information in your application:
1. When is your available start date?
2. How long do you plan to be in Banff?
3. Do you require staff accommodation?
4. Please state your pronoun (optional).
5. Do you require assistance during the application process? If so, please send an email to hradmin@banffparklodge.com to request assistance OR indicate Not Applicable (N/A).

Only candidates selected for an interview will be contacted.
Thank you for your interest in our company!