Guest Directory

Yes, the hotel has free wireless internet access in all guestrooms and public areas. A password is required and is provided at check-in.

We offer heated underground parking, with a height clearance of 6 feet. Winter plug-ins and a complimentary car-wash are available. As part of our commitment to the environment, Banff Park Lodge is proud to offer 2 electric vehicle charging stations. For larger vehicles, we offer outside parking at the rear of the hotel. Parking availability is not guaranteed.

Underground Parkade – $14 per night
Oversized Parking – $7 per night

Due to limited parking, we can only accommodate one vehicle per room. Valet is temporarily unavailable until further notice.

Check-in is any time after 4 pm. Check-out is 11 am. An early check-in or late check-out can be requested and is dependent on availability.

We sell SkiBig3 ski tickets at the front desk. These can be used at Lake Louise Ski Resort and Banff Sunshine Village.

  • Adult – $154
  • Senior – $123
  • Youth – $123
  • Children – $65

Room service is available between the hours of 7am – 11am and 5pm – 10pm. A $3 room service fee and 18% gratuity will be applied. Please dial “2410” from your room to reach our room service team.

Our Crave restaurant offers breakfast. Breakfast is served from 7am – 11am Monday through Friday and from 7am – 12pm Saturday & Sunday.

Hours: Daily from 6am – 11pm.

Quiet Hours: 9pm – 11pm.

Our renovated pool area includes a swimming pool, plunge pool, Eucalyptus steam room and hot tub for you to unwind after a day of adventure. Lockers are available free of charge to store your belongings. We also offer an exercise area including treadmill, elliptical, stationary bike and free weights.

Yes. We offer daily housekeeping stay service that includes emptying of garbage & recycling, replenishing of amenities (coffee, tea, shampoo, towels, etc.) and making the bed.

Full linen change stay service also includes full clean of your bathroom and it is scheduled after every 3rd night. This full linen change stay service is moved by a day earlier when it falls one day before check out. E.g. 4-night stay receives linen change stay service after 2nd night. 5-night stay receives stay service after 3rd night.

If you require any extras, please dial “0” on your in-room phone and our team will deliver them to you.

All our rooms have a fridge. Microwaves are only available in our Parlor and Lodge Suites.

We also have public microwaves on the 1st floor (by the ice machines)

A limited number of microwaves are available to rent, for $15/day.

For a full list of in-room amenities, please click here.

Yes, you can contact our Concierge who will be happy to assist you with booking sightseeing tours. Please dial “0” and ask for the concierge or stop by the concierge desk in the lobby.

Our hotel is conveniently located within a 5-minute walk from the town center.

All our 2nd and 3rd floor rooms include a balcony, whilst our 1st floor rooms have a patio area. Chairs can be provided on request. Please dial “0” on your in-room phone to request chairs.

Please dial “0” from your room to speak with our Front Desk Team.

For Your Convenience.

  • The Front Desk and Concierge are open 24 hours
  • To call from room to room dial “7” and the room number.
  • A flashing light on the telephone indicates there is a voicemail. To access the message press “5”.
  • Please be aware that there is an access fee for all local and toll-free calls. Long  distance charges are pending destination.
  • Contact the Front Desk for printing services.
  • All rooms are equipped with an extra blanket and an extra pillow. They are located in the bottom drawer of the dresser
  • Pop machines are located on the parkade level near the elevator
  • The ice machines are on the main level of each wing, near room 127 and/or 168.

Shower Instructions

In your shower you have the option to use the shower head or the hand held shower wand.

A: Tub & Shower Head Controls
• Turn clockwise to fill the bathtub.
• Turn counter-clockwise to use the showerhead.
• Turn to center to turn off.

B: Temperature Control
• Turn clockwise for cold water.
• Turn counter-clockwise for hot water.

C: Hand-held Shower Wand Control
  Turn clockwise to turn on.
  Turn counter-clockwise to turn off.


403-760-3255  Located on the 2nd floor.

7 am – 11 am Monday to Friday
7 am – 12 pm Saturday and Sunday


403-760-3271  Located in the lobby.

5 pm – 10 pm Daily


403-760-3271  Located in the lobby.

4 pm – 11 pm Daily

BearHead Photography Nature Gallery

403-493-9611 Located in the Lobby.
Photos by a National Geographic Photographer.

11 am – 8 pm Monday to Thursday
11 am – 9 pm Friday
9 am – 9 pm Saturday and Sunday

Black Diamond Bike Rentals

825-398-9563 Located in the Lobby.
Bike Rentals.

Closed for the Season


825-398-9563  Located in the Lobby.
Ski Rentals.

Daily: 8am – 8pm


SALON 1463

403-762-0440  Located in the Lobby.
Hair Salon. Call for an appointment.


Located in the lobby.


403-762-0000  24hr Daily


Mineral Springs Hospital
305 Lynx St, Banff,


Alpine Medical Clinic
201a-211 Bear St, Banff


Gourley Pharmacy
220 Bear Street, Banff


Royal Canadian Mounted Police
335 Lynx St, Banff

Main Level
Lodge Rooms Black Bear Room Lynx Salon Den Board Room

Lodge Rooms

Dimensions 20' X 27' - Sq. Ft. 540
Ceiling 8' - Theatre 40
Classroom 24 - Banquet 24
Reception 30 - U-Shape N/A
Boardroom 18 - Half Rounds N/A

Black Bear Room

Dimensions 44' X 45' - Sq. Ft. 1980
Ceiling 9'6" - Theatre 100
Classroom 50 - Banquet 100
Reception 150 - U-Shape 30
Boardroom 22 - Half Rounds 50

Lynx Salon

Dimensions 27' X 38' - Sq. Ft. 1026
Ceiling 8'6" - Theatre 86
Classroom 48 - Banquet 72
Reception 100 - U-Shape 20
Boardroom 22 - Half Rounds 45

Den Board Room

Dimensions 18' X 36' - Sq. Ft. 648
Ceiling 8' - Theatre 40
Classroom 30 - Banquet 32
Reception 30 - U-Shape N/A
Boardroom 20 - Half Rounds N/A