Guest Directory

Yes, the hotel has free wireless internet access in all guestrooms and public areas. A password is required and is provided at check-in.

We offer heated underground parking, with a height clearance of 6 feet. Winter plug-ins and a complimentary car-wash are available. As part of our commitment to the environment, Banff Park Lodge is proud to offer 2 electric vehicle charging stations. For larger vehicles, we offer outside parking at the rear of the hotel. Parking availability is not guaranteed.

Underground Parkade – $14 per night
Oversized Parking – $7 per night

Due to limited parking, we can only accommodate one vehicle per room. Valet is temporarily unavailable until further notice.

Check-in is any time after 4 pm. Check-out is 11 am. An early check-in or late check-out can be requested and is dependent on availability.



We sell SkiBig3 ski tickets at the front desk. These can be used at Lake Louise Ski Resort and Banff Sunshine Village.

  • Adult – $154
  • Senior – $123
  • Youth – $123
  • Children – $65

Room service is available between the hours of 7am – 11am and 5pm – 10pm. A $3 room service fee and 18% gratuity will be applied. Please dial “2410” from your room to reach our room service team.

Our Crave restaurant offers breakfast. Breakfast is served from 7am – 11am Monday through Friday and from 7am – 12pm Saturday & Sunday.

Crave Mountain Grill is located on the 2nd floor of the Banff Park Lodge.

Yes. We offer daily housekeeping stay service that includes emptying of garbage & recycling, replenishing of amenities (coffee, tea, shampoo, towels, etc.) and making the bed.

Full linen change stay service also includes full clean of your bathroom and it is scheduled after every 3rd night. This full linen change stay service is moved by a day earlier when it falls one day before check out. E.g. 4-night stay receives linen change stay service after 2nd night. 5-night stay receives stay service after 3rd night.

If you require any extras, please dial “0” on your in-room phone and our team will deliver them to you.

All our rooms have a fridge. Microwaves are only available in our Parlor and Lodge Suites.

We also have public microwaves on the 1st floor (by the ice machines)

A limited number of microwaves are available to rent, for $15/day.

For a full list of in-room amenities, please click here.

Yes, you can contact our Concierge who will be happy to assist you with booking sightseeing tours. Please dial “0” and ask for the concierge or stop by the concierge desk in the lobby.

Our hotel is conveniently located within a 5-minute walk from the town center.

All our 2nd and 3rd floor rooms include a balcony, whilst our 1st floor rooms have a patio area. Chairs can be provided on request. Please dial “0” on your in-room phone to request chairs.

Please dial “0” from your room to speak with our Front Desk Team.

For Your Convenience.

Shower Instructions

In your shower you have the option to use the shower head or the hand held shower wand.

A: Tub & Shower Head Controls
• Turn clockwise to fill the bathtub.
• Turn counter-clockwise to use the showerhead.
• Turn to center to turn off.

B: Temperature Control
• Turn clockwise for cold water.
• Turn counter-clockwise for hot water.

C: Hand-held Shower Wand Control
  Turn clockwise to turn on.
  Turn counter-clockwise to turn off.

Crave Mountain Grill

Located on the 2nd floor.

Monday to Friday: 7 am – 11 am
Saturday and Sunday:7 am – 12 pm

Bearhead Photography Nature Gallery

Located on the 1st floor.

Photos by a National Geographic Photographer.

Salon 1463

Located on the 1st floor.

Hair Salon. Call for an appointment.

La Terrazza

Located in the lobby.

Dinner Hours
Daily: 5 pm – 10 pm

Black Diamond Bike Rentals

Located in the lobby.

Closed for the Season.


Located in the lobby.

Terrace Lounge

Located in the lobby.

Lounge Hours
Daily: 4 pm – 11 pm

Black Tie Ski Rentals

Located in the lobby.

Daily: 8 am – 8 pm

Mineral Springs Hospital

305 Lynx St, Banff

RCMP (Police)

335 Lynx St, Banff

Alpine Medical Clinic

201a - 211 Bear St, Banff

Gourley Pharmacy

220 Bear Street, Banff